As CUSO and core data processor for a growing network of credit unions, keeping operations available and on-time is crucial, no matter the circumstances. Earlier this fall, CU*Answers launched a five-week construction project to upgrade and expand the 24/7 OpsEngine Command Center that performs daily processing and oversees activities at the production data center. For…
On December 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Battle Creek, MI as part of the training and testing phase for strengthening their incident response program. Participants began with an overview of the stages involved in a typical response, from detection to recovery. From there the exercise shifted to a…
CU*Answers recently announced that it launched a new online credit card processing interface for FIS Payments One. This new interface offers yet another platform that will allow credit unions the ability to have their credit cards inhouse. An inhouse program can provide benefits to members like allowing them real time access to their available funds…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it has started a multi-day consultative workshop with Executives from the IBM Lab in Rochester, Minnesota. Over a three-day period, various team members from CU*Answers will be joined by experts from IBM as part of the CUSO’s strategic planning process. With the IBM Executive…
CU*Answers is home to over two dozen business units standing ready to assist credit unions design strategic approaches in operations, service, and technology. The People Behind the Brands series introduces credit union executives and managers to the brands of CU*Answers as the people that drive them. Using email as a delivery channel, The People Behind…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced that its online store has achieved a major milestone. Launched in 2017, the CU*Answers Store was created to increase CU*Answers’ transparency and accessibility by publishing as many products and services as possible from our broad range of solutions online with full pricing, details, and specifications. On Wednesday,…
On December 1, 2021, CU*Answers will present an educational webinar for credit unions designed to help them build, implement, and test an effective risk-based information security program. Titled “Elements of an Information Security Program,” participants are guided through the stages of developing a program, beginning with the risk assessment and business impact analysis, asset inventory…
Cooperative CUSO CU*Answers announced that it is once again participating as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Michigan. Toys for Tots is a volunteer-based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide and distribute them to area…
AuditLink, the audit and compliance division of CU*Answers, hosted their Conversations on Compliance event in Dayton, Ohio in November. Compliance professionals representing credit unions from the surrounding central and northern Ohio areas attended the event, converging on MyUSA Credit Union which provided the venue. Keri Lillie of Lillie & Company joined AuditLink representatives to present…
The CU*Answers Conversions team converted 1,123 members for Strategic Federal Credit Union to the data processor’s CU*BASE® platform in November. Strategic, located in Sterling, VA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to…