CU*Answers, the core processing cooperative CUSO, once again increased their Collections portfolio adding another client. First United Credit Union in Grandville, Michigan converted from another agency to CU*Answers after hearing about their processes through networking with the Credit Union data processor. CU*Answers offers ancillary services like bookkeeping and web services in addition to Collections and…
Core processing CUSO, CU*Answers admits that increasing collections work is normally not a good thing but when you are assisting your client’s needs it is productive news. CU*Answers handles Collections for their clients and reports that the volume of clients is increasing. At the same time last year CU*Answers was doing about 6,800 accounts a…
Why would a data processor care about Collections training? CU*Answers, the West Michigan-based cooperative CUSO, has found that training benefits both their clients and the CU*Answers staff. The clients network and learn from each other through mediums such as roundtables, onsite training, and web training, and in turn the CU*Answers staff and programmers learn how…
Core processing CUSO, CU*Answers announce that the ever-popular Collections Roundtable resumed in September after a short hiatus for the summer. CU*Answers offers this forum to their client Credit Unions to review changes and options for handling all facets of Collections. The program has become so popular CU*Answers had to create two sessions to handle the…
Finding people is part of the Collections process for any Credit Union. Knowing that, the 100% credit union-owned cooperative CUSO CU*Answers, has taken on a skip tracing firm to help their clients, no matter how small, find those that may wish not to be found or just for database updating. “CU*Answers is all about networking…
CU*Answers is gearing up to modify our regular statement program to include the closed-end mortgage information required per Regulation Z as of January 31, 2014. The changes planned were outlined in a CU*Answers Announcement dated August 26, 2013. The credit union comment period ended last week. Jim Vilker, VP of Professional Services and head of…
CU*Answers, the West Michigan-based core data processing cooperative, recently announced its decision to harness the power of its in-house archival solution powered by eDOC Innovations, eliminating the need to use software owned and managed by a third-party for archival of reports and statements. Company representatives of CU*Answers indicate the change to archival services will greatly…
CU*Answers, the West Michigan-based core data processing Cooperative, announced that it had recently completed converting Florida Hospital Credit Union (Alamonte Springs, FL) to its CU*BASE® processing platform. A CU*Answers spokesperson said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self- service capabilities. Several of these include the…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, has been approved to participate in a newly announced IBM program for its business partners called the Managed Service Providers, or MSP program. As an MSP partner, CU*Answers will be able to leverage IBM co-marketing, training and technical support services designed to help drive opportunities with mid-market…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that it had recently added two new credit unions to its ownership ranks. These new owners include Greater Niles Community Federal Credit Union located in Niles, MI ($52M and 4,400 members), and Brewery Credit Union located in Milwaukee, WI ($36M and 7,700 members). Scott Page, CU*Answers EVP…