CU*Answers, West Michigan-based core processing CUSO, announced that its Delivery Services team completed its fiscal year in September. The team managed eight new client conversions, two de novo credit unions opening their doors, ten mergers for existing CU*BASE® clients, and welcomed its first client on CU*BASE Servicer Edition in 2013. The net increase in the
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO, announced it is enhancing its CU*BASE® core data processing platform with a new Targeted Tiered Services Dashboard to help credit union managers evaluate segments of members. The dashboard is part of the 13.2 release, slated for October. “The Targeted Tiered Services Dashboard allows our credit unions
CU*Answers, the West Michigan-based core data processor, announced that its conversion calendar for its 2013 fiscal year, ending on September 30th was complete. They said this represented the ninth consecutive year for which the calendar of new credit unions converting to the CU*BASE® platform was filled, and did not include the many incoming credit union
As part of its on-going commitment to educating credit unions, CU*Answers, the West Michigan-based CUSO, recently announced that they will be hosting their 2013 Wisconsin Regional Training Event. The CUSO stated that since credit unions may not be able to attend the CU*Answers University Week events in Grand Rapids, Michigan, they have committed to performing
The West-Michigan based cooperative CUSO, CU*Answers reports their on-going initiatives with their network Partners, CU*NorthWest and CU*SOUTH continues to grow. Although the three partners have always worked together to offer client support, internal and client training, as well as phone support, this year has proven an increase in collaboration between the partners. In addition to
The West-Michigan based cooperative CUSO, CU*Answers, offers a free fraud detection service to their credit union clients. FraudNet is fraud prevention software provided through Fiserv, one of CU*Answers bill pay vendors, that detects potential fraudulent activity over the bill pay scheduled transactions. The great advantage this system is that FraudNet is detecting suspicious activity prior
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that its Show Me the Steps online instructional database had grown even further. The online help provides credit unions with step-by-step instructions on how complete various tasks in the CU*BASE® core platform. Most recently, pages were added instructing staff on how to clear a corporate check,
CU*Answers released a new feature in October 2012 to CU*BASE, its flagship core data processing system, designed to uncover suspicious or anomalous cross channel activity. This feature was originally designed to meet the requirements of the FFIEC guidance letter published in July of 2011 which relates to the monitoring of high risk transactions through internet
CU*Answers, the West Michigan-based cooperative CUSO, was an exhibitor at the Iowa Credit Union League’s 83rd Annual Credit Union Convention held on September 18th through the 20th in Des Moines, Iowa. Many interested individuals in the industry stopped by the booth to learn more about CU*BASE®, the CUSO’s core data processing system. Mike Gruber, sales
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that one of their Client Service Account Executives has taken a position on the CU*Answers Quality Control Team. The Client Service Team is a great place for an individual to begin their career at CU*Answers. The team is the front line of support for clients