Last year the Collections team at CU*Answers, the 100% credit union-owned cooperative CUSO that specializes in data processing, reached a milestone by working over 100,000 collections accounts. That record came toppling down already this year just 10.5 months into 2013. “I knew the team was on track to break the record I just didn’t expect…
CU*Answers, data processor to more than 200 credit unions nationwide, hosted its annual CEO Strategies Week in early November. During this week-long conference, CU*Answers welcomed CEOs from around the country to its corporate office in Grand Rapids, Michigan, and on Wednesday, they met at one of Grand Rapids’ coolest attractions, Frederik Meijer Gardens. The conference…
CU*Answers, the 100% credit union-owned cooperative CUSO, schedules hundreds of training sessions throughout the year for their client credit unions. Many of them are announced in their annual Education Catalog, many by client request, and specifically a hot program they call Education Express. Studies have proven that incentive to learn is at peak when a…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that due to their expanding client base, the Client Services and Education Team are adding two new representatives in December. “As the Client Services and Education Team is the front line of software support for our clients, we are very sensitive to ensuring we have…
CU*Answers, a core processing CUSO, is pleased to re-present a concept that started in early 2012. This concept was designed to align the teams that directly interact with their clients. “This is the team that will guarantee that every client interaction in the CU*Answers network leads to success,” states Laura Welch-Vilker, VP of Client Services…
CU*Answers Client Services and Education Team deliver newsletters to their clients on a monthly basis. The team provides these newsletters as just one way to keep clients abreast of upcoming events. “Whether it is a training event, an upcoming software release, or a new product offering, we strive to keep our clients informed. This gives…
West Michigan-based core data processor, CU*Answers, recently announced that with the 13.2 release of its CU*BASE® core processing platform, the CUSO has added a Targeted Tiered Services Analysis. This exciting addition to the system creates innumerable ways in which a credit union can not only dig into the data of their members, but use that…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO recently sent a team of executives and technical leaders to the IBM Executive Briefing Center in Rochester, Minnesota for a strategic planning session with members of IBM’s POWER® systems development lab. The day-long agenda, which was developed collaboratively by both teams, focused on leveraging both existing and…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO announced its newest update for its flagship core data processing system, CU*BASE®. Version 13.3 will launch December 8, 2013 and be free of charge for all credit unions on the system. Enhancements included with the upgrade include: automation of loading imaged member IDs for staff; simplifies…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO announced in its upcoming 13.3 release of its flagship CU*BASE® data processing system that it would be beta testing 36 new integration points for electronic documents scanning and retrieval. “At our annual CEO Strategies at the beginning of November, we committed to further investing in electronic…