CU*Answers, a core processing CUSO, is pleased to re-present a concept that started in early 2012. This concept was designed to align the teams that directly interact with their clients. “This is the team that will guarantee that every client interaction in the CU*Answers network leads to success,” states Laura Welch-Vilker, VP of Client Services…
CU*Answers Client Services and Education Team deliver newsletters to their clients on a monthly basis. The team provides these newsletters as just one way to keep clients abreast of upcoming events. “Whether it is a training event, an upcoming software release, or a new product offering, we strive to keep our clients informed. This gives…
West Michigan-based core data processor, CU*Answers, recently announced that with the 13.2 release of its CU*BASE® core processing platform, the CUSO has added a Targeted Tiered Services Analysis. This exciting addition to the system creates innumerable ways in which a credit union can not only dig into the data of their members, but use that…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO recently sent a team of executives and technical leaders to the IBM Executive Briefing Center in Rochester, Minnesota for a strategic planning session with members of IBM’s POWER® systems development lab. The day-long agenda, which was developed collaboratively by both teams, focused on leveraging both existing and…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO announced its newest update for its flagship core data processing system, CU*BASE®. Version 13.3 will launch December 8, 2013 and be free of charge for all credit unions on the system. Enhancements included with the upgrade include: automation of loading imaged member IDs for staff; simplifies…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO announced in its upcoming 13.3 release of its flagship CU*BASE® data processing system that it would be beta testing 36 new integration points for electronic documents scanning and retrieval. “At our annual CEO Strategies at the beginning of November, we committed to further investing in electronic…
CU*Answers, the Grand Rapids, Michigan-based Cooperative CUSO, announced that it had recently added another credit union owner. This newest owner is KALSEE Credit Union located in Kalamazoo, MI ($150M and 21,000 members). Scott Page, CU*Answers EVP said, “With this newest investor, CU*Answers now has 121 credit union owners nationally, with a total of 14 new…
CU*Answers, the West Michigan-based core data processing Cooperative, announced that it had recently completed converting Lake State Credit Union (Moose Lake, MN) to its CU*BASE® processing platform. A CU*Answers spokesperson said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include the It’s…
CU*Answers, the 100% owned cooperative CUSO, participated in a food drive for local community food banks. The CUSO partnered with Access of West Michigan to fill the need of many this holiday season. The staff at CU*Answers collected over $500.00 in cash donations, and in one week collected a large amount of food and hygiene…
In 2011, AuditLink, a division of core processing CUSO, CU*Answers, launched a new auditing service for clients using the CU*BASE® core system. “Every financial institution is required to conduct an annual BSA (Bank Secrecy Act) and ACH (Automated Clearing House) audit,” states Marsha Sapino, AuditLink Associate, “Jim Vilker is a NAFCU Certified Compliance Specialist (NCCO)…