CU*Answers has reached a new milestone in 2021 for updating member’s credit scores in CU*BASE. The Lender*VP Team updated over 2.2 million soft credit scores during the year with over 75 credit unions participating in the program. Credit score analysis continues to be a focus of development in CU*BASE® allowing credit unions to more effectively…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from July 1 through December 31, 2021. In total, CU*Answers sent out 354, an increase of 6 from the 348 Client News items sent out during the same time frame in 2020. August saw…
The desire to learn via hands-on practice was strong last year. CU*Answers launched three Custom Training Editions (CTEs) for credit unions in 2021. These additions were not done in vain, as clients new and old alike utilized their CTEs frequently, accessing more than 140,000 tools and performing more than 26,000 transactions total. A CTE copies…
CU*Answers, the West-Michigan based cooperative CUSO, just finished hosting their third Year End Processing Review Session for 2021. Stephanie Raven Client Services Team Lead said, “We have had over fifty attendees in each session; I feel very confident going into the 2022 tax season that credit unions will be prepared.” The CU*Answers team also participated…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide customer…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another client services representative to the team, AJ Schalk. With prior business experience, AJ Schalk understands the demands of an organization like CU*Answers. He both has noticed a parallel between CU*Answers and other credit unions since he started…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another client services representative to the team, Kevin Ritsema. Kevin Ritsema is no stranger to customer service. His background in taking calls, researching, and working with a ticketing system has led him to become a valuable addition to…
West Michigan-based cooperative CUSO CU*Answers is pleased to prepare a new Custom Training Edition (CTE) for Illinois Community Credit Union. CTE copies a credit union’s live data to a training environment for staff both to train and extend their learning. CTEs distinguish themselves from Bedrock Community Credit Union, the general training environment CU*Answers offers its…
West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education team has added an Administrative Coordinator to the team, Ectna Mendoza Guzman. Ectna has gained customer experience from multiple settings and is no stranger to the duties of a data processor. She is excited to work for a “cooperative company that has…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another Client Services Representative to the team, Hunter Wallace. Coming to the CUSO with a Bachelor of Arts in History, a minor in English, and leadership experience both in customer service and education, Hunter is a great fit…