CU*Answers has completed its benefit open enrollment for the 2022 plan year. Each year, the Organizational Resource Development team works closely with carriers to ensure they are able to provide a robust benefit plan offering to employees. While there were minimum changes to plan design, CU*Answers did participate in a new enrollment process to help…
More and more credit unions are finding information exportable to a standard format useful. CU*Answers experienced this truth when it processed sixteen new iText requests in 2021. This company looks forward to seeing how iText requests progress in 2022. iText is a license for clients to download data from their computers into the PDF format.…
CU*Answers, the Grand Rapids, Michigan based multi-owned cooperative CUSO, recently announced its Servicer Edition product suite can be effectively deployed in any CUSO or business that provides account servicing for its customers. Servicer Edition is the CUSO’s toolkit with a menu of supporting services that can be implemented by organizations of all sizes that provide…
Communication is crucial in the credit union industry, especially when key topics and changes are involved. This is where Client News and Education Express help. At a respectful 95 and 406 registered users and counting, clients want to stay updated. “It’s important that our credit unions stay actively engaged with our Client Services and Education…
On January 16, 2022, CU*Answers coordinated a live test of an in-house credit union’s high availability strategy by conducting a rollover for core processing services from the production data center outside of Portland, Maine, to the secondary data center located more 1,500 miles away in Yankton, South Dakota. Core processing data is replicated in real…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that from October through December 2021, 170 courses were coordinated and taught by the Client Services and Education team. Lani Lowing, Education Team Lead added that an additional 89 courses were coordinated for various teams within the organization for a total of 259 classes with 2,320 attendees.…
Asterisk Intelligence, a data analytics team at CU*Answers, has partnered with CU*SOUTH to provide Data Fact email services to the Alabama-based cooperative. “Data Facts” are an outbound email program designed to increase awareness of data driven tools, tactics, and approaches which are available within CU*Answers’ suite of applications. CU*Answers’ Business Intelligence Analysts send Data Fact…
CU*Answers has reached a new milestone in 2021 for updating member’s credit scores in CU*BASE. The Lender*VP Team updated over 2.2 million soft credit scores during the year with over 75 credit unions participating in the program. Credit score analysis continues to be a focus of development in CU*BASE® allowing credit unions to more effectively…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from July 1 through December 31, 2021. In total, CU*Answers sent out 354, an increase of 6 from the 348 Client News items sent out during the same time frame in 2020. August saw…
The desire to learn via hands-on practice was strong last year. CU*Answers launched three Custom Training Editions (CTEs) for credit unions in 2021. These additions were not done in vain, as clients new and old alike utilized their CTEs frequently, accessing more than 140,000 tools and performing more than 26,000 transactions total. A CTE copies…