West Michigan-based data processor, CU*Answers, recently noted that its popular Grand Opening Kit marketing service is still seeing success with over two hundred CU*BASE® clients participating. CU*Answers Grand Opening Kits are offered to the CUSO’s clients several times a year at no cost. The kits include subject matter marketing material for credit unions to hand…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In March, FraudNet…
CU*Answers, data processor to nearly 200 credit unions nationwide, recently unveiled its new demo video of CU*BASE®, its core-processing software. The video provides viewers with a peak at the new appearance and navigational overhaul that the software recently received. It also showcases the robust functionality of the software and offers a look at key management…
CU*Answers, a 100% credit union-owned CUSO, headquartered in Grand Rapids, Michigan recently sponsored two educational webinars on the topic of social media. Co-hosted by Deb Schaffer and Don Emmer of Chatter Yak!, a premier marketing and advertising CUSO, the training sessions covered the importance of approaching social media with a purpose and designing a strategy…
CU*Answers, the 100% credit union-owned cooperative CUSO, is sprouting with activity and the administration staff are busy with planning hospitality events for this spring. Spring was set off with hosting the CU*Answers board meeting in conjunction with Xtend’s board meeting, which also included a board workshop used to facilitate board education. Event schedules are filling…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that clients are not only saving money by converting their credit card portfolio in-house with CU*Answers, but members are also benefiting from the ease of access to their accounts. As of January 2015, 72 credit unions have moved their credit cards online for a combined…
Cooperative CUSO and core data processor, CU*Answers, recently held its March Tricks of the Trade webinar on March 17. This month’s webinar focused on member facing features that can be used within the CU*Answers online banking product It’s Me 247. The features highlighted included communications with members, online ballots, strategies for securing and controlling member…
Each quarter at CU*Answers, the Organizational Resource Development (ORD) team conducts team building exercises with five departments competing. Last week, the Conversions team participated in a scavenger hunt to find a pot of gold. Each day, using riddles provided by ORD, the teams searched for the next day’s clue. Friday’s clues led the Conversions team…
Lakes Community Credit Union joined the CU*Answers cooperative on February 28, 2015. The $88.6 million credit union brings 10,400 members to the data processor’s flagship core processing platform, CU*BASE®.
On March 14, 2015, the CU*Answers Delivery Services team completed the merger of Verve, a Credit Union (formerly CitizenFirst CU) and Lakeview Credit Union, bringing Verve’s membership total to over 54,000. CitizensFirst recently converted to CU*Answers’ core platform, CU*BASE®, in November 2014, and shortly thereafter changed its name to Verve, a Credit Union. This merger…