The CU*Answers Marketing team recently announced that the August Cooperative Campaign has been sent out to participating credit unions. The August campaign features “Reward Yourself” creative to entice members to utilize credit card services and all the member rewards that come with them. With a variety of creative to use, credit unions can market themselves…
The Lender*VP Collections team at CU*Answers serves as a partner for many of the nearly 200 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have been partners for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of its…
The Lender*VP Collections team, a division of CU*Answers, recently accepted an agreement with $530M Notre Dame Federal Credit Union to work early stage delinquent accounts. “Clients find that they need to spend time focusing on the highly delinquent accounts that require more input form the credit union and having us work the early delinquent accounts…
CU*Answers’ July “Tricks of the Trade” webinar featured resources to assist clients with learning more about the 18.07 CU*BASE and 18.07 online banking releases. Highlighted features included more information on card activity controls, the ability for member to access forms to sign remotely sign directly from online banking, and new messaging members will see when…
The Lender*VP Collections team at CU*Answers has added yet another client to their list. $51M NorthPark Community Credit Union enlisted the team’s services in the quest for a better delinquency ratio. Jerry Collins, collections manager said, “this shows that our product is a value add to the credit union industry and that we are doing…
Ocala Community Credit Union, based in Ocala, Florida, has entered a new chapter in its banking history by deploying its new It’s Me 247 Mobile App from CU*Answers, fully integrated with eDOC Innovations’ remote deposit capture solution, eDOCMobile RDC. Serving its 2750 members, Ocala Community CU is leveraging the power of CUSO patronage and collaborative design.…
CU*Answers currently gives members control to ‘deactivate’ and ‘reactivate’ their ATM/debit and credit card via the CUSO’s mobile app. This service is free, giving the member the ability to limit the window of opportunity for fraudulent or unauthorized use. Letting the member deactivate the card until needed, such as for a large purchase, is another…
CU*Answers will begin to offer real time posting of remote deposit captures guaranteeing 7 days/week for 20+ hours per day while reducing cost for its credit unions near to 75%, scheduled for the next release in October 2018. A new dashboard to track deposit activity will be available with a member analysis of those using…
CU*Answers will soon start working with CU leaders to redesign new teller tools and transactions for the future. There will be three teller segments with the first serving multiple area functionality, the second with basic transaction posting and the third will be for floating tablet applications for roving tellers that will be linked with their…
CU*Answers, the 100% credit union-owned data processing CUSO, is adding the ability to open and issue new ATM/debit cards to the new member account opening workflow. This new, optional feature will allow credit union member service and EFT teams to combine forces to complete even more of new membership or new account processing within one…