The Lender*VP Collections team at CU*Answers has added yet another client to their list. $51M NorthPark Community Credit Union enlisted the team’s services in the quest for a better delinquency ratio. Jerry Collins, collections manager said, “this shows that our product is a value add to the credit union industry and that we are doing…
Ocala Community Credit Union, based in Ocala, Florida, has entered a new chapter in its banking history by deploying its new It’s Me 247 Mobile App from CU*Answers, fully integrated with eDOC Innovations’ remote deposit capture solution, eDOCMobile RDC. Serving its 2750 members, Ocala Community CU is leveraging the power of CUSO patronage and collaborative design.…
CU*Answers currently gives members control to ‘deactivate’ and ‘reactivate’ their ATM/debit and credit card via the CUSO’s mobile app. This service is free, giving the member the ability to limit the window of opportunity for fraudulent or unauthorized use. Letting the member deactivate the card until needed, such as for a large purchase, is another…
CU*Answers will begin to offer real time posting of remote deposit captures guaranteeing 7 days/week for 20+ hours per day while reducing cost for its credit unions near to 75%, scheduled for the next release in October 2018. A new dashboard to track deposit activity will be available with a member analysis of those using…
CU*Answers will soon start working with CU leaders to redesign new teller tools and transactions for the future. There will be three teller segments with the first serving multiple area functionality, the second with basic transaction posting and the third will be for floating tablet applications for roving tellers that will be linked with their…
CU*Answers, the 100% credit union-owned data processing CUSO, is adding the ability to open and issue new ATM/debit cards to the new member account opening workflow. This new, optional feature will allow credit union member service and EFT teams to combine forces to complete even more of new membership or new account processing within one…
CU*Answers, the 100% credit union-owned data processing CUSO, has introduced to its CU*BASE core processing platform the ability for credit unions to flood data values to member accounts. The Self-Directed Data Flood tool performs many of the most commonly requested flood routines. In the past, these tasks were performed strictly by CU*Answers programmers to ensure…
CU*Answers is rolling out a new dashboard that will allow the monitoring of paid ahead loans. While there are certain advantages when members pay ahead, this dashboard allows credit unions to check that the next due dates are not advanced too far into the future. While monitoring members, the dashboard allows staff to jump directly…
CU*Answers is rolling out a new indirect loan enhancement to its CU*BASE® core data processing solution. With the upcoming 17.08 release, processing a credit union’s indirect loans will be much easier. Indirect loans are now listed in a new Indirect Dealer dashboard where they can be viewed, updated or deleted. Credit union staff won’t need…
Located in Manistee, Michigan, Filer Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology…