As part of their quarterly web-based educational presentations on Business Continuity and Incident Response, CU*Answers has made available a key tool in helping credit unions improve their security measures and incident handling process. During the July presentation on Incident Response Planning, several attendees submitted a request for a digital copy of the featured Post-Incident Assessment form that they can customize for their credit union. “Documenting the incident and response for the purpose of learning and improving is one of the most important tasks in building an effective program; a step that is sadly often omitted,” said Jim Lawrence, VP of Business Continuity at CU*Answers.

Holding a ‘lessons learned’ meeting following a response and recovery effort is instrumental in identifying the answers to the key questions:

• What happened and how could we have prevented it?
• What information would have been more helpful sooner in the response and recovery effort?
• How could we have responded more effectively?
• What corrective actions can prevent similar incidents in the future?

CU*Answers has expanded the scope of Business Continuity services to include incident response to assist credit unions in developing and testing their own comprehensive plans as part of a robust security program. More information about the Business Continuity services available from CU*Answers can be found on their web site.