Utah Heritage Credit Union has upgraded their DocLogic system and renewed their contract with eDOC Innovations. Utah Heritage has been a customer and partner of eDOC for fifteen years, participating with the CUSO as a strategic technology partner for the credit union’s digital transaction management solutions. “I have appreciated working with Utah Heritage Credit Union…
eDOC Innovations is pleased to announce the promotion of Karl Johnson to Assistant Vice President of Client Development and Quality Control. In this new role, Karl will be responsible for the day-to-day operations of the client services, working with other managers to ensure that the CUSO is meeting the current and future needs of our owners…
CU*Answers, the West Michigan-based core data processing cooperative, announced that it recently completed converting Monroe County Community Credit Union (Monroe, MI) to its CU*BASE processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a combination of deep core functionality embedded with an array of member self-service capabilities. Several of…
CU*Answers, the 100% credit union-owned cooperative CUSO, will be deploying the latest software upgrade to its flagship core processing system, CU*BASE®. The CU*BASE 15.2 software upgrade was released to online clients on October 18 and will be deployed to self-processing clients on November 2. According to CU*Answers, the software upgrade is one out of three…
CU*Answers, the West Michigan-based core data processor, announced that it had recently converted Chiphone Federal Credit Union (Elkhart, IN) to its CU*BASE® processing platform. A CU*Answers spokesperson said the credit union deployed its CU*BASE service bureau processing solution, including a wide array of member self-service features such as It’s Me 247 online banking. The credit…
West Michigan-based CUSO CU*Answers provided details for its 7th annual CEO Strategies Week, to be held in Grand Rapids on November 10-12. This anticipated event is targeted specifically for CEOs and represents a unique forum in which CEOs are able to discuss a variety of credit union topics of interest. CU*Answers said an emphasis for…
CU*Answers, the 100% credit union owned cooperative CUSO, headquartered in Grand Rapids, Michigan, recently launched “Presence Over Video” (POV) an internal initiative driving face-to-face communication as a primary delivery channel for client service excellence. The purpose of the POV initiative is to connect, collaborate and communicate with each other and clients by communicating using video.…
Earlier this year, cooperative CUSO CU*Answers introduced the integration of the My Virtual StrongBox (MVSB) tool within the CUSO’s It’s Me 247 online banking system, allowing members to store their personal documents without having to leave online banking. Most recently, CU*Answers announced it is providing – for free 10 MB of virtual storage space for every member…
CU*Answers, a 100% credit union owned cooperative CUSO, headquartered in Grand Rapids, Michigan, recently announced participants in the 2015-16 Boot Camp series. Beginning December 2nd leaders from nine CU*Answers credit unions will spend a total of eight days working with CUSO insiders to gain a perspective on how CU*Answers designs and builds products and solutions,…
CU*Answers, a 100% credit union cooperative CUSO, headquartered in Grand Rapids, Michigan, recently announced the completion of a project successfully migrating all of its online credit unions using CO-OP and other split platforms from traditional ATM/debit technology to more secure encryption. Announced in June, with EFT generating a mounting majority of daily member transactions, plastics…