Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently named a new Call Center Manager to its leadership team. Luis Bedevia joined the CUSO in mid-April to lead the Xtension Contact Center business unit. Scott Collins, Xtend President, said, “I am excited to welcome Luis to my management team. He not only brings his…
West Michigan-based cooperative CUSO, CU*Answers, announced the addition of broken promise tracking to its CU*BASE® data processing collections tools. “This feature allows your credit union’s collection team to focus their time on follow-ups on broken promises, and not on accounts where members pay according to your agreements,” said Scott Page, EVP of CU*Answers. CU*Answers added…
CU*Answers, the 100% credit union-owned, cooperative CUSO, announced a free Promise to Pay feature in its CU*BASE® data processing software for credit unions to utilize with their most trusted members. Scott Page, EVP of CU*Answers said, “This is a bridge to a credit union’s other remote deposit capture solutions, but best of all is that…
Protecting member data can be costly. To assist credit unions with this key objective and regulatory requirement CU*Answers, the 100% credit union-owned, collaborative CUSO, announced to their customers that session encryption will now be offered free of charge to partners utilizing Window’s 7. Scott Page, EVP of CU*Answers, says “CU*BASE session encryption is secure and…
CU*Answers, the 100% credit union-owned cooperative CUSO, today issued rebates of $3,000 each to four credit union clients for their participation in the beta-test of the CU*BASE 13.0 software release. Implemented on April 14th, the release included dozens of enhancements and new features, and was beta-tested by Best Advantage CU in Brillion, WI; Day Air…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, announced recently that it has invested in a major file expansion project and improved new user interface for its CU*BASE® GOLD core data processing platform. The primary driver for this foundation change is to modernize the look of its core software and continue to keep pace with…
CU*Answers, the 100% credit union-owned, cooperative CUSO, recently announced that it is launching integrated investment accounts. With the rollout of 13.0 software version of its data processing platform, CU*BASE®, CU*Answers will initiate the It’s Me 247 Investment Center as a launching point for current and prospective credit union members to create an investment portfolio through…
As part of its previously announced 2013 Grand Opening Kit program designed to provide credit unions with a complete “marketing in a box” campaign strategy for promoting a variety of popular products and services to members, CU*Answers, the West Michigan-based CUSO, announced its next campaign will promote “Debit Card Round Up,” a standard offering of…
Delta County Credit Union has joined the ownership with eDOC Innovations. Based in Escanaba, MI, Delta County Credit Union is excited to partner with eDOC Innovations and to participate as an owner and driver of eDocument innovation. Brenda Lippens, President and CEO of Delta County Credit Union comments, “In partnering with eDOC Innovations for our…
March has been a busy month at CU*Answers. The 100% owned CUSO concluded the month with multiple visits from prospective clients, current clients, visitors, Mid-Year CEO School, and hosted board meetings for 3 of the network partners. Board meetings that were held this month included eDOC Innovations, Xtend, and CU*Answers. The Collections Department hosted two…