Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently named a new Call Center Manager to its leadership team.  Luis Bedevia joined the CUSO in mid-April to lead the Xtension Contact Center business unit.

Scott Collins, Xtend President, said, “I am excited to welcome Luis to my management team.  He not only brings his experience managing a blended inbound and outbound call center to the table, he also brings a passion for the credit union industry and the desire to help take our contact center business unit to a new level.  Since this is a high profile position in our CUSO – not only is Xtension our fastest growing brand, it is also a vibrant channel for bringing new talent into the credit union industry – Luis will have an opportunity to make an immediate impact on our own business plan and those of our customer-owners.”

Xtend’s Call Center currently provides services for more than three dozen credit unions and CUSOs nationally.