The fourth and final CU*Answers quarterly contest for 2021 has come to a close. The bill pay contest ran from October to November with a winner drawn in December. Seventy-one participating credit unions had members entered to win. The winner was drawn at random and Rick from Advantage Credit Union in Newton, IA is the…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently published in its 2022 Business Plan that it was budgeting for additional investment in its Servicer Edition product suite. The suite is built upon the foundation of the CUSO’s tremendously successful CU*BASE core data processing technology and is specifically tailored for CUSOs or other businesses that provide…
As CUSO and core data processor for a growing network of credit unions, keeping operations available and on-time is crucial, no matter the circumstances. Earlier this fall, CU*Answers launched a five-week construction project to upgrade and expand the 24/7 OpsEngine Command Center that performs daily processing and oversees activities at the production data center. For…
On December 8, 2021, CU*Answers facilitated a virtual tabletop exercise for credit unions in Battle Creek, MI as part of the training and testing phase for strengthening their incident response program. Participants began with an overview of the stages involved in a typical response, from detection to recovery. From there the exercise shifted to a…
CU*Answers recently announced that it launched a new online credit card processing interface for FIS Payments One. This new interface offers yet another platform that will allow credit unions the ability to have their credit cards inhouse. An inhouse program can provide benefits to members like allowing them real time access to their available funds…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, confirmed that it has started a multi-day consultative workshop with Executives from the IBM Lab in Rochester, Minnesota. Over a three-day period, various team members from CU*Answers will be joined by experts from IBM as part of the CUSO’s strategic planning process. With the IBM Executive…
CU*Answers is home to over two dozen business units standing ready to assist credit unions design strategic approaches in operations, service, and technology. The People Behind the Brands series introduces credit union executives and managers to the brands of CU*Answers as the people that drive them. Using email as a delivery channel, The People Behind…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced that its online store has achieved a major milestone. Launched in 2017, the CU*Answers Store was created to increase CU*Answers’ transparency and accessibility by publishing as many products and services as possible from our broad range of solutions online with full pricing, details, and specifications. On Wednesday,…
Xtend Data Analytics is launching a new product on Friday, December 3rd, 2021: The Losing the Love Scorecard. This short analysis will provide clients with a two-page PDF that offers insight into recently closed memberships and currently disengaging members, before providing clients with two recommended action items they can take based off the data studied.…
On December 1, 2021, CU*Answers will present an educational webinar for credit unions designed to help them build, implement, and test an effective risk-based information security program. Titled “Elements of an Information Security Program,” participants are guided through the stages of developing a program, beginning with the risk assessment and business impact analysis, asset inventory…