CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, attended the Mountain West Credit Union Association annual meeting for the first time in late April. The event, which was held in Scottsdale, Arizona, provided an excellent backdrop to network with credit union leaders. Scott Collins, EVP of National Sales and Marketplace Relationships for the CUSO said: “We…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, kicked off the final phase in the planning process for deploying new IBM server technology this summer. The servers, which will be driven by IBM’s newest chip technology – POWER9 – will be deployed in the CUSO’s Kentwood, Michigan production facility and its Yankton, South Dakota business continuity…
On May 1st, 2019 CU*Answers Client Services and Education department assisted Life Asset, an organization working to alleviate poverty in Washington, DC through the provision of microloans and financial education, with the implementation of e-statements. The e-statement feature was originally not offered to Life Asset’s clients, but the Client Services and Education Team assisted in…
CU*Answers, the cooperative CUSO and core data processor, announced that it has promoted two team members to serve as vice presidents of the Mobile Technologies Group (MTG). Ken Vaughn will become VP of MTG Product Design & Business Development and Kristian Daniel VP of MTG Sales & Business Development. As vice president, Vaughn will continue…
Xtend added two new members to their management team recently. The CUSO announced Jason Conrad has been made the new manager of the Contact Center department, and Garrett Gardener, as the assistant manager to the department. The CUSO has seen growth year over year in their contact center services since the company launched the department…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual Leadership Conference and Stockholders meeting. June 18th will be the date of the 2019 Annual Conference for Xtend. Xtend is celebrating its 16th year in business this year. Growing from its original offering of Shared Branching services, Xtend now offers back…
On Monday, May 1, Xtend announced it had broken last quarter’s record for 5300 Call Report assistance. The CUSO, based in Grand Rapids, MI assisted 37 credit unions with the processing of their 5300 Call Reports. Xtend assists credit unions with back office support, contact center support and communication & marketing services.
AuditLink, the audit and compliance division of CU*Answers, announced in February that Marvin Johnson, AuditLink assistant manager, renewed his Certified Fraud Examiner (CFE) designation. The Association of Certified Fraud Examiners (ACFE) is the world’s largest anti-fraud organization and provider of anti-fraud training and education. Fraud risk tends to draw more attention when large cases are…
eDOC Innovations is having success reaching out to smaller credit unions to introduce them into the digital transaction space of automation, management and eSignature at a fraction of the cost. Clients using various core providers that adopted eDOCSignature find the solution easy to use and well received by their members. Dillan Fierro, manager of small…
As a CUSO serving over 265 credit unions nationwide, CU*Answers continually seeks ways to leverage the combined experience and expertise of each participant for the benefit of the network. This applies not only to operations and administration, but especially in the area of technology. “Intelligence sharing is instrumental in the fight to defend against cyber…