Xtend Data Analytics assisted in the configuration, implementation, and training of wrap up codes for Total Community Credit Union through its new Wrap Up Code Consultation service. This is the first credit union to take full advantage of the service with Xtend. The entire service takes two weeks to implement, and then the results are…
Kalsee Credit Union has officially launched Losing the Love with Xtend Data Analytics as of January 6, 2021. Kalsee originally signed on for a special Losing the Love: Loans program in September 2020 and approached Xtend for the standard Losing the Love program only a few months later after seeing wins with the specialized loans…
Xtend Data Analytics is hosting a webinar focused on wrap up code configuration, analysis, and usage on December 15th at 2:00PM ET. Wrap up codes are a tool in the CU*BASE core processing platform that are used at the end of a phone call to summarize what the interaction was about. During the webinar, Xtend…
As Xtend continues to grow internally, so does their client base. In July 2020, TruChoice Credit Union (Maine) made its Xtend debut. Xtend provides inbound member service assistance for TruChoice’s membership base of roughly 12,000, with assets totaling $171,757,706. “I know it’s only been a week, but we are happy with the way the team…
Xtend, a Grand Rapids, MI-based shared resource CUSO announced today that it has broken its previous record for call report assistance. The CUSO supports credit unions during call report months by partnering with the credit union to populate the 5300 Call Report. “We have put a very focused effort in ensuring our core products continue…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, is excited to announce enhancements to their email platform. Xtend sends millions of emails annually for their 300 credit union clients. With the implementation of this new user-friendly platform, the approval process for email proofs is streamlined, increases effective communication among clients, and provides one source…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced last week that the board has approved a new owner of the CUSO. Great Lakes Federal Credit Union (4,500 members, $54.7 M assets), which is based in Bay City, MI, will join the group of 80 owners who each share equal parts of ownership in…
Xtend and SPE Federal Credit Union partnered together for a successful CLIP (Credit Limit Increase Program) campaign that launched in August and wrapped up in mid-September. Out of the 153 memberships whose credit limits were raised, 105 have used their credit card, totaling 918 targeted transactions and over $61,000 spent during the campaign period. “2020…
Xtend, a Grand Rapids-based Credit Union Service Organization, has announced a 2-month free trial on their Social Media Management portal, and a discounted rate on their OnLine Lead Engine software, OLLE. Xtend’s digital marketing initiative was announced in December 2019 and has continued to expand since being launched in January 2020. “Digital marketing is an…
Cooperative CUSO Xtend recently announced the addition of two assistant managers. Nathan VanPatten and Bryce Weaver are the newest additions to the Xtend leadership team. Nathan VanPatten started with Xtend in 2014. He brings a wealth of knowledge and experience to the team. Nathan has served in many roles throughout his tenure. From call center…