When the winter weather took a turn for the worse in early February, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, once again sprung into action. In advance of the well-publicized storms, Xtend’s credit union partners from New York to Texas and just about every Midwest state began lighting up the phone lines to…
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Warrenville, IL-based Northstar Credit Union ($77M in assets; 8K members) contracted the CUSO’s Xtension Call Center to assist its staff during the early stages…
When the SRS back-office support team of Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, was asked two years ago by fellow CUSO CU*Answers, Inc. to build a core competency in mortgage servicing, they anticipated a relatively steady demand for those services based on the success of previous joint efforts between the two CUSOs. …
When the CU*Answers Management Services (CMS) leadership team was looking to drive attendance for two of its strategic risk management web conferences, it had to look no further than across the hall for a partner’s assistance. The Xtension Call Center – a business unit of Grand Rapids, Michigan-based cooperative CUSO Xtend, Inc. – was engaged…
When the call came in last fall to Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, they were presented with an interesting project – to assist with member support following the liquidation of Spokane, Washington-based The Union Credit Union (TUCU) and subsequent assimilation of its members into Alaska USA FCU (Anchorage, AK) and Numerica…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced recently that it had added three new credit union partners to its list of compliance monitoring clients during the past month. The CUSO began providing support services for Northwest Consumers FCU (Traverse City, MI; $12.5M; 2K members), WV United FCU (Charleston, WV; $23M; 4,400 members)…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, announced that the ninety-four (94) credit unions in its shared branching network have recently implemented new member authentication procedures in an effort to further protect privacy when their members perform transactions at partner branches.
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that electronic communication delivered to members through its Member Reach service reached an all-time high last year. During 2010, the CUSO reports that it generated a combined total of more than three million email and online banking messages to credit union members.
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Brillion, WI-based Best Advantage Credit Union ($65M in assets; 7K members) contracted the CUSO’s Xtension Contact Center to assist its staff following its recent…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by Indianapolis-based NorthPark Community Credit Union ($55M assets, 6,700 members) to provide call center services in conjunction with the credit union’s core data processing conversion project. NPCCU completed a conversion to CU*BASE, the flagship solution from CU*Answers, Inc., on October 30th. During the two…