Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reports that electronic communication delivered to members through its Member Reach service has reached an all-time high. Since January 1st, the CUSO reports that it has transmitted more than one million targeted Email and online banking messages to members on behalf of its growing…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, recently added a new support channel to its growing Xtension Call Center business unit when the first release of its “Live Chat” member communication service was deployed for several of its credit union partners earlier this quarter.
When two Grand Rapids, Michigan-based CUSOs got together to develop a menu of no-charge outbound call campaigns that their credit union partners could leverage, they were pleasantly surprised that a total of sixty-eight signed up for the service. The member outreach project, which was launched in early February, is being managed by Xtend, Inc. and…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, delivered its year-to-date financial report to owners earlier this week. Through March 31st – the first half of its fiscal year – the CUSO reported that it was ahead of budget in nearly every key measurement and off to one of the fastest starts in in…
The National Association of Credit Union Service Organizations (NACUSO) announced the recipient of its annual Collaboration & Innovation Award at this year’s Annual Conference. Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, was given the award in Recognition of Excellence and Innovation in use of the Collaborative Model to deliver critical services…
Xtend, Inc. a multi-owned cooperative CUSO based in Grand Rapids, Michigan, is off to a fast start to its fiscal year and reports demand for all of its major branded services has exceeded expectation during the first quarter. The strong quarter follows a records performance in 2010.
When the winter weather took a turn for the worse in early February, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, once again sprung into action. In advance of the well-publicized storms, Xtend’s credit union partners from New York to Texas and just about every Midwest state began lighting up the phone lines to…
The call center at Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, is in the process of handling the overflow inbound member service calls for a new credit union partner. Warrenville, IL-based Northstar Credit Union ($77M in assets; 8K members) contracted the CUSO’s Xtension Call Center to assist its staff during the early stages…
When the SRS back-office support team of Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, was asked two years ago by fellow CUSO CU*Answers, Inc. to build a core competency in mortgage servicing, they anticipated a relatively steady demand for those services based on the success of previous joint efforts between the two CUSOs. …
When the CU*Answers Management Services (CMS) leadership team was looking to drive attendance for two of its strategic risk management web conferences, it had to look no further than across the hall for a partner’s assistance. The Xtension Call Center – a business unit of Grand Rapids, Michigan-based cooperative CUSO Xtend, Inc. – was engaged…