In order to help drive member awareness of brokerages services offered by its customer-owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, is delivering periodic, targeted emails and online banking messages to members of fifteen credit unions. The CUSO reports that during the months of January and February more than 83,000 electronic messages were…
To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*SOUTH. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about…
By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services. Xtend President Scott Collins commented, “This…
During the first four months of its fiscal year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced increased demand for its compliance monitoring services. The services, which include a variety of à la carte and packaged offerings, are marketed and supported collaboratively with Xtend’s CUSO partners in the cuasterisk.com network—CU*Answers, CU*Northwest and…
When the numbers were tallied, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it had experienced another year of significant growth for its loan servicing business unit. The unit is part of the CUSO’s Shared Resources and Staff (SRS) back office support team, and currently serves more than three dozen credit unions…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that its Board of Directors has ratified two new credit union stockholders. With the new owners, the twelve-year-old CUSO now has eighty-five equal stockholders that are located in seventeen states and the District of Columbia. The newest credit union owners are $51.9 million DGE FCU…
News of impressive results continued for Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, whose 1st quarter fiscal results for the 2015 fiscal year were released to owners of the twelve-year-old business earlier today. In his quarterly newsletter to stockholders, Xtend President Scott Collins wrote, “I couldn’t be happier with the way the team…
At its December board meeting, the Board of Directors for Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, approved a facility expansion project that would add 20% more space for the Xtension Contact Center. The project, which is expected to be completed by the end of January 2015, allows the CUSO to add more…
In an email communication from President Scott Collins to its eighty-three (83) owners, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has issued its third stock dividend in four years following its 2014 fiscal performance. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year…
November has been a busy month for the Xtension Call Center at Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Over the past several weeks its agents have supported back-to-back core data processing conversions by answering inbound member service calls for Oshkosh, Wisconsin-based CitizensFirst Credit Union (47K members; $582M in assets) and Danville, Virginia-based…