CU*NorthWest has expanded its call center by an additional 4 operators. Call center services offered by CU*NorthWest are in partnership with cuasterisk.com CUSO partner Xtend. Call center agents answer phone calls for credit unions and serve credit union members as an extension of credit union member service staff. CU*NorthWest provides operators in Liberty Lake, Washington…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO that ended its 2015 fiscal year on September 30th, announced year-on-year revenue growth of nearly 20%. According to Xtend President Scott Collins, the results “will not become official until our CPA firm concludes their work in the next few weeks, but we don’t expect to see…
CU*Answers, the West Michigan-based core data processor, announced that it had recently converted the Commonwealth Utilities Employees Credit Union (Marion, MA) to its CU*BASE® processing platform. The credit union deployed the CUSO’s CU*BASE service bureau processing solution, including a wide array of member self-service features. Commonwealth Utilities Employees also implemented the CU*Spy online document image…
CU*Answers, a cooperatively-owned CUSO, and Payveris, a next generation online mobile digital payments company, have recently partnered to provide a fully integrated online banking and payments experience to client credit unions and their members. This partnership leverages Payveris’ modular, API-driven digital payments platform and further strengthens CU*Answers’ member-focused online banking services suite. As a part…
West Michigan-based cooperative CUSO, CU*Answers, and network partner Xtend are working on a program for sharing employees during peak demand. Xtend, a sister company of CU*Answers, conducts member facing services for credit unions and has grown quickly over its eight years in business. To meet rising demand, including sudden spikes in the volume of work,…
Xtend, a 100% credit union-owned CUSO, recently hosted its first Sales & Marketing Roundtable. This event, to be held quarterly at Xtend headquarters in Grand Rapids, Michigan, offers participants tips and best practices on CU*BASE® marketing and sales tools as well as the opportunity to network with other marketing and sales staff in the cuasterisk.com…
In his 3rd quarter fiscal newsletter, Scott Collins, President of the Grand Rapids, Michigan-based multi-owned cooperative CUSO Xtend, Inc., shared their year-to-date numbers and his comments on the state of the business. Collins noted that “sales were ahead of target in nearly all of our brands,” and “we will continue to invest in both our…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has completed the on-boarding process for five new credit union clients and is now performing the ongoing log management activities in support of each credit union’s overall compliance monitoring strategy. With the addition of these five, Xtend now supports a total of fifty…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it had reached the half-way point on the first phase of collaborative resource sharing projects with rkGoBig, the Harrisburg, Pennsylvania-based CUSO and new Xtend partner. Xtend President Scott Collins commented, “The first phase of our rkGoBig partnership is focused on having our staff assist…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently participated in the 2015 CU*SOUTH Visionary Conference in New Orleans, Louisiana alongside credit union professionals from more than two dozen credit unions and industry partners. The event wrapped up a busy summer of executive leadership conferences hosted by the CUSOs that comprise the cuasterisk.com network.…