Grand Rapids-based credit union service organization, Xtend Inc., celebrated the recent successful launch of its new inbound contact center return call feature, which gives credit union members on hold the ability to request a call back when an agent is available. Xtend has been working on the project throughout 2017, testing and getting to know…
Grand Rapids, Michigan-based CUSO Xtend, Inc., announced that interest is still very high in its new product offering, 2-way landline texting powered by Zipwhip. More than a dozen credit unions have launched this new service and are actively communicating with members via text. An upcoming web conference has nearly 40 more customer-owners registered to attend…
Xtend, Inc., a Grand Rapids, Michigan-based Credit Union Service Organization, appoints Liz Winninger as its first CEO and board-appointed executive. The Xtend Board of Directors announced the appointment of Winninger in January 2017, with the official start date of March 1, 2017. Scott Collins, who formerly acted as Xtend’s president, has taken on the role…
Grand Rapids, Michigan-based CUSO Xtend, Inc. announced that its recent partnership with Zipwhip has resulted in a significant pipeline of two-way text implementation projects for its credit union customer-owners. After a series of recent web conferences, the CUSO reports that it has received nearly two dozen requests for contracts and due diligence packets. Xtend President…
The Board of Directors for the Grand Rapids, Michigan-based CUSO Xtend, Inc. announced that, effective March 1st, Liz Winninger will become the firm’s second CEO. Scott Collins, who has been the CUSO’s CEO since its formation, will remain in the CEO position until February 28th. Liz has been on the Xtend leadership team since 2013…
Over the past six months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been providing call center and digital communication assistance to 114 credit unions undergoing bill pay conversion projects. Each project was managed by fellow CUSO CU*Answers, Xtend’s partner in the cuasterisk.com network. During that six-month period, all credit unions implemented the…
Two multi-owned cooperative CUSOs, Grand Rapids, Michigan-based Xtend, Inc. and Liberty Lake, Washington-based CU*NorthWest, announced a partnership whereby CU*Northwest credit union clients would receive Xtend electronic messaging and outbound call center services at a reduced rate, and that CU*NorthWest would absorb all fees on behalf of its clients. The CUSOs reached an agreement to have…
At its October 27th Board Meeting, the Board of Directors for Xtend, Inc. approved its 2017 Business Plan. The plan, titled “Embarking on a New Era – Effectively Balancing Transition with ‘Stay the Course’ to Build a Bigger, Better CUSO,” was presented by President Scott Collins as the roadmap for the 2017 fiscal year ending…
At its October 27th reorganizational meeting, the board of directors for Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, appointed Barbara Mills to serve another term as board chair. Mills is the CEO of Rogers City, Michigan-based Calcite Credit Union and has been serving on the Xtend Board of Directors since January 2011. Xtend…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it experienced significant year-on-year growth for its Member Reach electronic messaging business unit. The announcement followed the CUSO’s release of pre-audited 2016 results to its owners and customers. Xtend’s fiscal year concluded on September 30th. Commenting on the successful year for the CUSO, President Scott…