Tongass Federal Credit Union, a Ketchikan, Alaska-based credit union, is bringing two-way text member support to their members to assist with loan related questions. The credit union is partnering with cooperative CUSO Xtend, utilizing their partner software Zipwhip. “Members and non-members alike are finding the text communication channel to be more convenient, while credit unions…
Xtend, a Grand Rapids-based CUSO, announced its next sales and marketing roundtable. Credit union professionals from the financial services industry can participate with their peers and discuss marketing and sales topics and trends. The roundtable events are open to all credit union professionals, and are held on semi-annually at Xtend’s headquarters and are also available…
Following the aftermath of hurricanes Harvey and Irma, six credit unions in Texas and Florida worked with West Michigan-based CUSO, Xtend, to execute on their disaster recovery plans for bookkeeping, contact center, and outbound communications. Xtend provided inbound recovery and continuity support by taking inbound member service and loan calls while their partner credit unions…
Xtend, a Grand Rapids-based credit union service organization, has partnered with cooperative CUSO CU*Answers to develop a resource for marketing data analytics. CU*Answers’ newly developed Asterisk Intelligence team works to interpret client data for insights and opportunity. Xtend’s new analyst will be partnering with the Asterisk Intelligence team, primarily managing marketing opportunities for credit unions.…
Four CUSOs that are part of the cuasterisk.com network (www.cuasterisk.com) – CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, CU*Northwest, the Liberty Lake, Washington-based core data processing CUSO, CU*SOUTH, the Fairhope, Alabama-based data processing CUSO, and Xtend, the Grand Rapids, Michigan-based shared resources CUSO – announced that they will be the premier sponsors of…
Xtend, a Grand Rapids-based credit union service organization, recently announced its newest appointment to the Xtend board. The CUSO was left with an open seat back in June, so the board solicited stockholders and the nominating committee interviewed candidates. The board selected Mr. Chuck Papenfus of Inland Valley Federal Credit Union located in Fontana, California.…
Xtend, a Grand Rapids-based credit union service organization, recently announced its fee waiver program to clients. Owners and clients alike received a total of over $52,000 in rebates from the Xtend CUSO. This included 138 credit unions from around the United States. The fee waivers, coined “Collab-Rebates”, were given to credit unions who participated in…
Xtend Inc., a Grand Rapids-based CUSO, announced yesterday that it has completed its 200th joint marketing campaign for 2017. “Last year at this time we had launch approximately 35 campaigns,” said Xtend CEO Liz Winninger. “200 campaigns with months left to go is a testament to our participating credit unions and partners.” The CUSO runs…
Grand Rapids-based credit union service organization, Xtend Inc., celebrated the recent successful launch of its new inbound contact center return call feature, which gives credit union members on hold the ability to request a call back when an agent is available. Xtend has been working on the project throughout 2017, testing and getting to know…
Grand Rapids, Michigan-based CUSO Xtend, Inc., announced that interest is still very high in its new product offering, 2-way landline texting powered by Zipwhip. More than a dozen credit unions have launched this new service and are actively communicating with members via text. An upcoming web conference has nearly 40 more customer-owners registered to attend…