Xtend Data Analytics is relaunching their Losing the Love program in February 2023 with two existing Losing the Love clients, and one new client. Losing the Love is a program that focuses on improving member retention and engagement, with a total of 10 topics that focus on a variety of behaviors including self-service usage, sub-account…
eDOC Innovations, a Credit Union Service Organization (CUSO) specializing in mobile enterprise digital transaction management and CU-Interface, provider of renowned mpowered core processing technology for credit unions, “so smart that you won’t have to think about core processing technology,” have collaborated to build an e-signature integration for their mutual clients. “eDOC’s eDOCSignature® solution paired with…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month average send rate for Client News emails sent from July 1st through December 31st of 2022. In total, CU*Answers sent out 377 emails, an increase of 23 from the 354 Client News items sent out during the same time frame in 2021. 362…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined the six-month statistics for alert items posted between July 1st and December 31st of 2022. In total, CU*Answers posted 131 alert items 50 of these were posted in Q3 and another 81 were posted in Q4. Breaking these figures down month-by-month, July saw 22 alerts…
West Michigan-based cooperative CUSO CU*Answers recently celebrated launching a mobile app for its 300th credit union client. In 2015, CU*Answers first announced the introduction of a new mobile application development team. Over the years, the teams has grown and evolved into the Mobile Technologies Group (MTG) known today whose Mobile App 6.0 has been extremely…
Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced today that Karl Johnson has been appointed Chief Operating Officer of the multi-owned CUSO. Karl joined eDOC over 20 years ago as an Implementation Specialist and progressed through multiple roles in the CUSO. Since July 2017 he served as Vice President of Client Operations &…
Mark Fierro, Chief Executive Officer at eDOC Innovations Inc., announced that Joshua Jones has been appointed Chief Technology Officer at the Credit Union Service Organization. Josh has been with the company for more than twenty years previously serving as the Vice President of Research and Development where he led the day-to-day development efforts. Joshua joined…
The CU*Answers SettleMINT EFT Team converted over 750 credit card loans for Limestone Federal Credit Union to CU*BASE online credit card platform. Limestone Federal Credit Union, located in Manistique, MI, brought their credit card portfolio in-house. “One of the best benefits for credit unions moving to the online credit card platform is that their staff…
On December 8, the CU*Answers Imaging Solutions team hosted a “Conversations On…” event to discuss ITM (Interactive Teller Machine) authentication methods. “Conversations On…” is a new way for CU*Answers’ credit unions to interact with the CUSO and their peers. This new series of events hosted by CU*Answers will take traditional focus groups to a whole…
Filer Credit Union has launched a new and improved website, with a focus on user experience. The website features a chat function that allows members to easily get in touch with the credit union, as well as a mobile-friendly design. Rotating banners showcase popular products and services, and featured rates and modern icons make it…