In the first three months of the 2021 business year four additional employees have joined CU*Answers’ Win the Lottery program, bringing the total number of participants to fifty-two. Through their participation in the Win the Lottery program, senior employees work with a Writing Team member to add specialized knowledge to CU*Answers documentation. “This is an…
The fourth and final quarterly contest for 2020 has come to a close. The bill pay contest ran from October 2020 – November 2020 with a winner drawn in December. Thanks to all of the 91 participating credit unions who entered to win! The winner was drawn at random and Brodies M. from MidUSA Credit…
CU*Answers expanded on its robust fraud mitigation software in its fall release of new tools that went in its flagship core data processing system CU*BASE. “This is the third of five investments the CUSO is making to help credit unions control fraud. In the fall release we introduced 9 new block lists to manage problematic…
Asterisk Intelligence, a data analytics team at CU*Answers, which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently completed a Data Tune-Up consulting engagement with a Texas based Credit Union. A Data Tune-Up helps credit union partners learn how to manage their operations in ways which allow for more detailed analytics, insights,…
The CU*Answers SettleMINT EFT Team converted 2358 credit card loans for Affinity CU to CU*BASE online credit card platform. Affinity Credit Union, located in Des Moines, IA brought their credit card portfolio in-house. “One benefit for Credit Unions moving to the online credit card platforms is that their members are allowed to make real time…
Xtend Data Analytics is hosting a webinar focused on wrap up code configuration, analysis, and usage on December 15th at 2:00PM ET. Wrap up codes are a tool in the CU*BASE core processing platform that are used at the end of a phone call to summarize what the interaction was about. During the webinar, Xtend…
West-Michigan based cooperative CUSO CU*Answers recently announced that from January through September 2020, 311 courses were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that 170 courses were coordinated for various teams within the organization—a total of 479 classes with 5,123 attendees. These events consist of CU*Answers…
As Xtend continues to grow internally, so does their client base. In July 2020, TruChoice Credit Union (Maine) made its Xtend debut. Xtend provides inbound member service assistance for TruChoice’s membership base of roughly 12,000, with assets totaling $171,757,706. “I know it’s only been a week, but we are happy with the way the team…
Xtend, a Grand Rapids, MI-based shared resource CUSO announced today that it has broken its previous record for call report assistance. The CUSO supports credit unions during call report months by partnering with the credit union to populate the 5300 Call Report. “We have put a very focused effort in ensuring our core products continue…
Expanded Daon-CU*Answers partnership enables contact-free member experience Daon, a global leader in biometric identity technology, and CU*Answers, the Grand Rapids, Michigan-based cooperative Credit Union Service Organization (CUSO), today announced CU*Answers will bring Daon’s IdentityX® Digital Onboarding product to over 350 of its member credit unions. With Digital Onboarding, credit unions can provide their members with…