The Internet Retailer Support Center (IRSC), a new support desk at CU*Answers for credit union virtual channel project managers, launched CU*Answers’ Mobile App 2.0 with single sign-on for mobile check deposits to four credit unions—Florida Hospital CU, Academic FCU, Sioux Empire FCU, and United Advantage NW FCU. Credit unions are getting on the schedule to…
The Earnings Edge team at CU*Answers recently assisted Lakes Community Credit Union (Lake Orion, MI) with the launch of a new service charge. Lakes Community was interested in automation strategies to ensure that their team would not have to perform the assessment of their new service charge manually. With the help of the Earnings Edge…
Chatter Yak!, the Oshkosh, Wisconsin-based CUSO specializing in marketing, advertising and social media consulting, announces yet another incredible success story from one of their clients using Yak Tracker, their premium lead generation application, which allows credit unions to use social and digital media to generate leads and revenue. Verve, a Credit Union, a $795 million…
Grand Rapids, Michigan-based CUSO Xtend, Inc. announced that its recent partnership with Zipwhip has resulted in a significant pipeline of two-way text implementation projects for its credit union customer-owners. After a series of recent web conferences, the CUSO reports that it has received nearly two dozen requests for contracts and due diligence packets. Xtend President…
CU*NorthWest, a 100% credit union owned cooperative CUSO, has set the new price for an ownership share at $83,500.00. Each year the CU*NorthWest Board of Directors establishes the new stock price based on the audited financials from the prior fiscal year. Chuck Papenfus, CEO of Inland Valley Federal Credit Union and chairman of the board…
CU*NorthWest (CUNW), a 100% credit union owned cooperative CUSO, distributed more than 75% of 2016 net earnings to its owners as directed by the board of directors. Those cash returns amounted to a 12% “rebate” on base processing fees paid by the customer/owner throughout 2016. In addition to those direct cash returns, the cooperative had…
The Lender*VP Collections team at CU*Answers has been doing collections for years, offering credit unions a low cost alternative to staffing full time collection agents or using valuable staff time for collections work. In 2016, CU*Answers added a stand-in service that seeks to fill the role of substitute, quickly stepping in with only one-to-two days’…
The CU*Answers SettleMINT EFT team and Fiserv helped migrate credit unions who use Fiserv for bill pay processing to an enhanced single sign on product. The last scheduled Fiserv migration group was completed in December, concluding the process for the twenty-three credit unions using It’s Me 247 Bill Pay powered by Fiserv. CU*Answers SettleMINT is…
The Board of Directors for the Grand Rapids, Michigan-based CUSO Xtend, Inc. announced that, effective March 1st, Liz Winninger will become the firm’s second CEO. Scott Collins, who has been the CUSO’s CEO since its formation, will remain in the CEO position until February 28th. Liz has been on the Xtend leadership team since 2013…
In its mission to provide credit unions with low-cost, easily implemented marketing campaigns, cooperative CUSO CU*Answers hosts quarterly contests where members of participating CUs can enroll in a product or service for a chance to win a prize. Enrollment is free to all CU*Answers credit unions and includes a complete digital marketing package for use…