CU*Answers is adding the ability to track when a member requests a loan payoff quote in CU*BASE®. Credit unions will now have the ability to automatically generate a tracker when the payoff tool in Phone Operator is used. The payoff requests can then be routed to a loan officer or other employee for follow up.…
CU*Answers recently announced that it will add with the 17.05 release of CU*BASE® the ability to use reason codes for why a member is applying for a new loan. This newest release of CU*BASE is available to all online CU*Answers credit unions for free on May 21st (in-house credit unions will receive the release June…
CU*Answers is enhancing the ability to print envelopes for non-members. While printing an envelope for a member in CU*BASE® is a breeze, the process for printing an envelope for a non-member was not as simple. Thanks to an Idea Form submitted by Aeroquip Credit Union, as well as contributions from attendees at the quarterly Collections…
CU*Answers, the 100% credit union-owned, cooperative CUSO, recently kicked off a new educational series for staff members spotlighting the 7 Cooperative Principles and their importance to the organization and credit unions. The series kicked off with a course on the first principle: Voluntary and Open Membership. Esteban Camargo, content marketing manager at CU*Answers, led the…
CU*Answers, located in Grand Rapids, MI, is enhancing the way credit unions order ATM/debit cards to be faster and with a defaulted account and look-up feature in their newest 17.05 release that is available on May 21st to all the credit unions on CU*BASE®. The feature will prevent fat-finger errors when ordering an ATM or…
CU*Answers, the 100% credit union owned CUSO, is enhancing its parameters for its Courtesy Pay program within CU*BASE® to give the ability to require an ACH deposit within a specified number of days for activation, deactivation or reactivation. This update will allow credit unions to make their Courtesy Pay program contingent on the member signing…
CU*Answers, the 100% credit union owned CUSO, located in Grand Rapids, MI, is enhancing its 5300 call report ratios dashboard in the CU*BASE® core processing platform. Starting with the 17.05 release, access to the 5300 call report ratios dashboard will be easier than ever. On the initial screen, rather than presenting date ranges to be…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that product of the 2018 Education Catalog is underway. “Our plan is to deliver it earlier than we usually do to give clients an opportunity to prepare for the calendar year even earlier than normal,” said Laura Welch-Vilker, VP of Client Services and Education. To…
Pinnacle Credit Union, in Atlanta, GA, recently adopted eDOCSignature® to provide convenient e-signing capabilities to their 9,000 members. eDOCSignature, the e-signature platform in eDOC Innovations’ mobile enterprise digital transaction management suite (mDTM®), provides a secure, compliant e-signature platform for both remote and in-branch document signing for credit unions and their members. “We have really enjoyed…
CU*Answers, a 100% credit union-owned CUSO, has announced that voting for its Board of Directors has been opened to credit union owners. The CUSO holds an annual election for opportunities to run for a seat on their board of directors, and is looking to fill two spots for terms beginning October 1, 2017, and continuing…