CU*Answers, a CUSO based in Grand Rapids, Michigan, moved to seven-day per week processing. The change was announced in June 2018 and became effective Sunday, February 2, 2019. The update to the CUSO processing routines came as part of an initiative to raise the bar on credit union member service for clients across the board.…
CU*Answers has launched a development project for a new way for members to authenticate the first time they access It’s Me 247 online or mobile banking. This project expands the existing activation schemes where members can enter a temporary password and set up their own private credentials without needing to contact the credit union. With…
AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in…
CU*Answers Network Services (CNS) is pleased to announce an extension of its Helpdesk live support hours to midnight ET. The availability of live support started January 15, 2019. “2019 is going to be an exciting year for CNS as we expand our client base to the west coast and Hawaii,” said Matt Sawtell, VP of…
Eastern Washington based cooperative CUSO CU*NorthWest is pleased to announce that the 2019 Education Catalog is complete and has been mailed to clients. CU*NorthWest, part of the cuasterisk.com network, is proud to offer a robust selection of education opportunities, ranging from scheduled courses on all aspects of credit union maintenance to customized courses fitting individual…
AuditLink, the audit and compliance division of CU*Answers, has seen continued growth in its Daily Log Management services. Daily Log Management includes monitoring of BSA, suspicious activity, OFAC scans, employee accounts, wire transfers, dormancy, teller transactions, and file maintenance reviews. Jim Vilker, VP of Professional Services and division leader said, “this is all about our…
CU*Answers has officially opened the nomination process for its 2019 Annual Stockholder Election, that will occur on Wednesday, June 19th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its Board of Directors. The meeting will take place at the JW Marriott in Grand Rapids,…
CU*Answers recently announced that it would be attending career fairs at Grand Valley State University on February 21st and Davenport University on March 14th. Representatives from CU*Answers will be attending these events to speak with individuals regarding current opportunities at CU*Answers. Positions highlighted during these events include: junior editor & journalist, customer service, IT help…
The Client Services and Education team of CU*Answers has assisted the students of First Miami University Student Federal Credit Union as they prepare for their conversion to CU*BASE®. First Miami University Student FCU is one of three federally chartered, student-run credit unions in the nation. Client Services offers a variety of web conferences, classroom training…
West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that as of December 2018, the Client Services and Education team added another client services representative to the team. Laura Welch-Vilker, VP of Client Services and Education said: “Raquel Soyka has an extensive background in customer service, and we are thrilled to have her join the…