Michigan Legacy Credit Union, based in Pontiac, MI, joined the Xtend Web Chat Support client list as well as expanded the supported hours of their inbound contact center hours. The credit union members will benefit from live support both online and over the phone weeknights until 11:00 PM ET. “By expanding these hours of support,…
West Michigan-based cooperative CUSO CU*Answers has offered over 314 classes in 2020 as of July 1st. 3,168 participants attended those web-based education classes. “The 550+ annually offered education classes cover a variety of credit union topics and are taught by members of every team at CU*Answers,” states Lani Lowing, Education Team Lead. “The courses supply credit…
CU*Answers announced that its Developer’s Help Desk celebrated its third anniversary since its formation in 2017. During its first three years, the DHD received 1,605 custom project requests, and completed 726 projects, which encompassed over 30,000 programming hours. The volume of custom software projects completed in year three as compared to year one increased by…
The CU*Answers remote data capture (RDC) program has achieved unprecedented success, with over ninety percent of clients having implemented the offering. This has been a collaborative effort between the Check21, IRSC, and OpsEngine teams at CU*Answers and eDOC Innovations, LLC. “We first rolled out this program in 2014 and have developed its capabilities continually since…
The CU*Answers Conversions team converted over 2,600 members for AllWealth FCU to the data processor’s CU*BASE® platform in June. AllWealth FCU, located in Hamilton, OH, converted from the Finastra platform. The $24M credit union represents the 24th Ohio credit union to join the CU*Answers family.
CUSO Magazine, a digital publication for credit unions and CUSOs, announced that production of its Summer 2020 print edition is under way and copies would be delivered to its distribution list in the coming weeks. Speaking on the print edition, Supervising Editor Esteban Camargo said: “While some of 2020’s newsworthiness has been positive, much hardship…
Cooperative CUSO CU*NorthWest announced that Debie Keesee, CEO of Spokane Media Federal Credit Union has been reelected to serve on the CU*Northwest Board of Directors. In her leadership roles as both a trade association chair and a member of the CUNA Charter Review & Enhancement Task Force, Debie Keesee has been a convincing voice for…
CU*NorthWest is pleased to announce that Leslie Johnson, CEO of Calcoe Federal Credit Union, has been reelected to serve on the CU*Northwest Board of Directors. Upon hearing the fantastic news, Leslie said, “Thank you to all the owners who participated in our democratic election process and for electing me to serve on this great cooperative…
CU*NorthWest recently announced that John Bagents, CEO of County Schools Federal Credit Union, has been reelected to serve on the CU*Northwest Board of Directors. John came to County Schools Federal Credit Union from the NCUA examiner’s world. He was brought in to restore profitability and prevent merger of an underperforming institution. Since coming on board…
Drake Tanabe, CEO of Hawaii Central Federal Credit Union in Honolulu, Hawaii, was recognized by CU*Answers as a recipient of the Robert H. Mackay award at its 2020 CU*BASE Leadership Conference. The award announcement was made as part of a special video presentation of the CUSO’s annual event, presented on July 1, 2020, to all…