CU*Answers, the 100% credit union owned cooperative based in Grand Rapids, Michigan, recently held its Annual Sales Meeting virtually for the first time. The event, which was originally scheduled to take place on July 31st and August 1st before being cancelled due to travel and event restrictions, was facilitated via a Zoom teleconference and attended…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, was a hole sponsor for the 2020 MOON Chapter Golf Outing that was held on Tuesday, September 22nd, 2020. CU*Answers believes in supporting the chapters that their credit unions are a part of. Proceeds from the outing will benefit chapter initiatives. Credit union…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, and Growing Oaks Credit Union, the Kansas City, Missouri-based start-up credit union, announced that their two cooperatives will be working together in preparation for the credit union’s launch December 2020 by deploying the CUSO’s CU*BASE® core data processing suite. Scott Collins, EVP of National Sales and Marketplace Relationships…
Xtend and SPE Federal Credit Union partnered together for a successful CLIP (Credit Limit Increase Program) campaign that launched in August and wrapped up in mid-September. Out of the 153 memberships whose credit limits were raised, 105 have used their credit card, totaling 918 targeted transactions and over $61,000 spent during the campaign period. “2020…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that as of September 2020, the Client Services and Education team has added another client services representative to team. Autumn French, who has CU*BASE experience from the CU*Answers Lender*VP Collections team and Xtend Call Center, started on September 21st. Laura Welch-Vilker, VP of Client Services…
Asterisk Intelligence, a data analytics team at CU*Answers, now has ten sessions of their 2020 web series “Proving Data Strategies” published online and available for on-demand viewing. The end of the series’ 2020 schedule is approaching, but each web event will continue to remain accessible for free on the OnDemand website. Proving Data Strategies is…
During the week of September 21, 2020, the management staff from Monroe Community Credit Union worked with the Earnings Edge and Lender*VP teams to review CU*BASE configurations, workflow processes, and best practices. This style of tune-up is a two-day on-site engagement where the teams dive into the software to help increase the amount of efficiencies…
Toledo Police Federal Credit Union (TPFCU), based in Toledo, OH, has expanded its electronic document imaging process. TPFCU was initially using eDOC’s statements and reports products as part of an on-site solution. The credit union has since moved to eDOC’s Software-as-a-Service (SaaS) environment and recently began utilizing electronic forms, receipts, and eSign. Ryan Hieber, CEO…
Recently, Department of Labor Federal Credit Union tapped into the expertise of the Earnings Edge team at cooperative CUSO CU*Answers to configure, train, and implement the CU*BASE Cross Sales toolkit. The credit union had the goal of not only creating new configurations to allow their employees to actively track sales efforts, follow-ups, referrals, and leads,…
The convenience of eSign for both credit unions and their members helps explain why such solutions are becoming more prevalent. For credit unions, the cost savings that result from using fewer supplies and improved workflow efficiencies are evident. For members, the ability to sign documents from anywhere is crucial and only becoming more valuable in…