Credit union loan departments that deal in “Ready to Look” indirect lending with the Counter Exchange integration to CU*BASE will be very excited about an enhancement from CU*Answers. With the 20.11 release, the CUSO is implementing the most asked for feature for the Ready to Look model: the ability for credit unions to initiate discussions during the loan application stage via a new Contact Dealer button on the Loan Request Recap screen. When clicking the button, the Counter Offer Exchange interface is launched in a browser, allowing staff to add notes that previously could only be shared via Application comments.