Asterisk Intelligence, a data analytics team at CU*Answers that provides business intelligence consulting, fulfillment, and educational services to credit unions, recently announced the availability of Card Activity Optics, a new data source which expands insights into credit and debit card processing. Credit union partners now have access to thirty days of Card Activity Optics data,…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, celebrated a successful year of campaign management in 2020, and is pleased to see the momentum continue as they march through 2021. Xtend completed a total of 121 campaigns with outreach expanding to over 660K members through email and 20K outbound calls made; resulting in nearly…
The CU*Answers Conversions team converted 1,261 members for CraftMaster Federal Credit Union to the data processor’s CU*BASE® platform in March. CraftMaster, located in Towanda, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to…
AuditLink, the audit and compliance division of CU*Answers, and Lillie & Company, a CPA services provider, recently facilitated a joint web conference on credit union internal controls and fraud controls attended by over 100 credit unions. Lillie & Company is and has been one of the main CPA firms contracted to perform forensic analysis for…
Coming to production soon, CU*Answers teams have been working closely with Frankenmuth Credit Union to build an integration between CU*BASE and Mitel’s contact center software. For phase one, this integration creates a CU*BASE powered web dashboard inside Mitel’s Ignite agent experience that displays important information about the calling member. This would include account information, contact…
The CU*Answers Conversions team converted over 2,100 members for LiFE FCU to the data processor’s CU*BASE® platform in February. LiFE FCU, located in Denton, TX converted from the CMC Flex platform. The $26M credit union represents the 3rd Texas credit union to join the CU*Answers family.
Cooperative CUSO CU*Answers recently announced that its network sends an average of almost 6,000 NADA collateral valuations per month. CU*Answers released the NADA integration for used vehicles back in 2016. This integration adds a streamlined web interface, automatically pulling collateral information from CU*BASE to assist in valuing loan collateral. After retrieving the value, the system…
CU*Answers recently announced that its Developer’s Help Desk (DHD) has completed nearly 100 custom projects during its first fiscal quarter of 2021. As usual, these included many 3rd party vendor integrations. Two of these vendor integrations included: LoanPay Xpress (via Magic Wrighter) – provides borrowers with a quick and easy method for making their loan…
The CU*Answers Conversions team converted 381 members for East End Food Co-Op FCU to the data processor’s CU*BASE® platform in February. East End Food Co-Op FCU, located in Pittsburgh, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2021 e‑statement contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions…