West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education team has added another Client Services Representative. Team Lead Stephanie Raven said, “Our new team member Lauren Kincaid has experience in customer service that will help the team. Her welcoming personality is a wonderful fit to our company. We are excited to…
AuditLink, the audit and compliance division of CU*Answers, announced new native fraud detection functionality in the most recent release of CU*BASE®, the CUSO’s flagship core data processing platform. Jim Vilker, VP of Professional Services and leader of the AuditLink division, indicated that sets this apart from third-party standalone systems requiring an exchange and translation of…
CU*Answers recognized Bill Nikolauk, President CEO of 1st Community FCU in San Angelo, Texas, as the winner of its 11th annual “Spirit of CU*Answers” award. Nikolauk accepted the award at the CU*Answers 2021 Leadership Conference on June 16th, 2021, at the JW Marriott in Grand Rapids, Michigan. The award was presented by Geoff Johnson, CU*Answers,…
Debie Keesee, President/CEO of Spokane Media FCU in Spokane, Washington, was recognized by CU*Answers as recipient of the Robert H. Mackay award at the 2021 CU*BASE Leadership Conference held on June 16th in Grand Rapids, Michigan. Keesee has been President/CEO of Spokane Media FCU since 1997. This year she will be completing her final term…
As they “walked the walk” in their efforts to abide by the 7 Cooperative Principles, eDOC employees embarked on a 5-week step challenge, No Lazy Days in May, to help address community concerns over animal cruelty and shelter issues. The drive ended on June 5 with a total group effort of 6.4 million steps, or…
CU*Answers, a 100% credit union-owned cooperative, announced today that three credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2021 Annual Stockholders meeting held on Wednesday, June 16, 2021. Incumbents Tom Gryp, CEO of Notre Dame Federal Credit Union in…
CU*Answers, a 100% credit union-owned CUSO, held their 2021 Annual Leadership Conference and Stockholders Meeting on June 16th at the JW Marriott Hotel in downtown Grand Rapids, Michigan. The event brought together credit union leadership from across the country for a briefing on the organization’s overall direction and major projects for the coming year. This…
OpsEngine, the operations division of cooperative CUSO CU*Answers, announced that as part of its new vision for the team, two individuals will be moving into new management roles. Jeff Miller is being promoted to AVP of Operations and Business Development, responsible for the oversight and development of the operations management team and strategic planning for…
In the new CU*BASE 21.05 release, available free to all credit unions on the platform, a new Auto-Post RDC Deposit Dashboard has been included, announced cooperative CUSO CU*Answers. The analysis screens include the top hours for deposits, the top depositors, and month-over-month and quarter-over-quarter comparisons to allow a deep dive of the credit union’s RDC…
CU*Answers has offered the ability to perform stop pays via its online banking product It’s Me 247 and mobile app for years. With the introduction of CU*BASE Release 21.05 (free to all credit unions on CU*BASE) enhancements have arrived. Traditionally when a member did a stop pay through the eServices option or by going to…