CU*Answers Network Services (CNS) is pleased to announce that Department of Labor Federal Credit Union, in Washington, DC, has joined a group of over 100 other credit unions managed by CNS Complete Care. “We decided to go with CU*Answers Network Services as our IT infrastructure support team for several reasons, but the primary factor was…
CUSO Magazine, a digital publication geared towards providing news and insights into the credit union industry, has recently published its fifth print edition to date, the Summer 2021 issue. The new edition was distributed to over 1,200 credit unions, vendors, and cooperatives and was handed out at CU*Answers’ Annual Leadership Conference to over 140 credit…
AdvantageCIO, a division of CU*Answers, recently announced it has launched a new cybersecurity assessment service to help credit unions ensure they are following cybersecurity best practices. The service takes an industry standard approach by following guidance from the FFIEC, NCUA, and NIST. It inventories a broad range of controls across a credit union’s footprint and…
Last week, Cody Smith alongside Julie Gessner hosted an educational event during which the two conversed on Cody’s new role at CU*Answers and how he can help credit unions gain an edge on earning and build stronger relationships with members. To mention a couple examples, Cody has been working with credit unions on CU*BASE tiered…
AdvantageCIO, a division of CU*Answers, recently announced it has hired its first team member dedicated solely to cybersecurity. The team welcomes Andrew Hinson, who joins with over five years of experience in cybersecurity project work, audit and assessment analysis, audit remediation and senior information technology work in the credit union space. “Along with our focus…
CU*Answers, the 100% credit-union owned cooperative, recently announced the start of the 2021 Debit Card contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…
On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked.…
CU*Answers, the West Michigan-based cooperative CUSO, announced that it is currently working on developing a new managed service for board and business planning. One aspect of the service focuses on assisting management teams in structuring and writing professional business plans to be shared with the board and other interested stakeholders. The other side focuses on…
Xtend Communications, along with Xtend Data Analytics, completed their quarterly recap of marketing campaigns that they have created and launched for credit unions. This recap utilized data from all credit unions who have worked with Xtend on a marketing campaign. In the first quarter of 2021, Xtend has reached over 100,000 memberships through their RevGen…
Xtend Communications launched a marketing service focused on speed of execution: Quick Pick campaigns. Quick Pick campaigns were created based on credit unions’ need for quick turnarounds on simple marketing campaigns. Each campaign includes HTML emails and online banking messages sent to a custom target audience in a turnaround time of only 2-3 business days.…