CU*Answers Network Services is pleased to announce that it was named a finalist in the 2022 ScalePad Top Digital Maturity Index, which per ScalePad is a “dynamic score recalculated daily and objectively benchmarks your clients’ IT environments against key productivity and risk factors. Clients with a high score have a great technology experience, leading to…
AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar year in 2021 adding 24 new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services said, “we built this service based upon a cooperative mantra and have learned that vendor management is about hard work.”…
CU*Answers Network Services is pleased to announce that it has fully certified Microsoft Windows 11 Professional for use with its CU*BASE GOLD application suite. “We are excited about staying ahead of the curve in supporting the latest operating system from Microsoft,” explains Matt Sawtell, VP of Managed Technology Services at CU*Answers. “It’s a cadence we’ve…
The NCUA is making major changes to the information that credit unions report on the quarterly 5300 Call Report effective with the March 2022 cycle. The NCUA first hinted of significant changes back in late 2018 as part of their modernization efforts and overall simplification theme. Although the financial statement reporting on the first five…
Education is key in the credit union industry, but how can one learn when working a busy schedule? For CU*Answers clients, Learning Cafés are the answer. The most recent event happened January 19, when host Jim Vilker, Vice President of Professional Services with AuditLink, NCCO, CAMS, spoke about applied auditor solutions to compliance issues. “My…
CU*Answers has officially opened the nomination process for its annual stockholder election, that will occur on Wednesday, June 15th. Each year the 100% credit union-owned CUSO holds an annual election for opportunities to run for a seat on its board of directors. The meeting will take place at the JW Marriott in Grand Rapids, Michigan…
The West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to its roster. Experience and determination alike drive Rachelle Gonzalez. With her background in various industries, she feels her new position presents “a good opportunity to learn and expand my knowledge of the…
In 2020-21, CU*Answers developed self-service lending features that allow members to open new credit cards and loans through online and mobile banking more quickly than ever. 1Click Offers tie a credit union’s lending team, smart analytics, and computer-closed-loans (no employee needed) into lending solutions. Instead of waiting for members to apply, credit unions can offer…
CU*Answers has completed its benefit open enrollment for the 2022 plan year. Each year, the Organizational Resource Development team works closely with carriers to ensure they are able to provide a robust benefit plan offering to employees. While there were minimum changes to plan design, CU*Answers did participate in a new enrollment process to help…
More and more credit unions are finding information exportable to a standard format useful. CU*Answers experienced this truth when it processed sixteen new iText requests in 2021. This company looks forward to seeing how iText requests progress in 2022. iText is a license for clients to download data from their computers into the PDF format.…