Cooperative CUSO Xtend recently announced that its new webchat platform, Bold 360, has been fully integrated for all webchat clients, replacing the old platform. Bold 360 offers enhanced webchat buttons that allow easy configuration for both credit union website and It’s Me 247 online banking pages. Webchats initiated within online banking generate as a secure
The CU*Answers Conversions team converted 2677 members for Allegheny-Ludlum Brackenridge Federal Credit Union to the data processor’s CU*BASE® platform in February. Allegheny-Ludlum Brackenridge FCU, located in Brackenridge, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a
Mobile apps have become an increasingly important element of growth strategies for credit unions. With that, the Mobile Technologies Group (MTG)/IRSC Team of cooperative CUSO CU*Answers has recently completed transitioning over 200 credit unions to Mobile 5.0 which is our current annual version. Commenting on Mobile 5.0, Ken Vaugh, VP of MTG Product Design &
The SettleMINT EFT team implemented Payveris Bill Pay for South Bay CU in January. Previously, South Bay CU members only had access to iPay Bill Pay. Now, South Bay CU offers Payveris Bill Pay to all new member enrollments and any member who was already enrolled can still access iPay. This is the first implementation
Cooperative CUSO CU*Answers recently welcomed CU Outdoors Capital, a Gearfire company, to the CU*Answers community effective January 24, 2022. The strategic partnership started back in 2021 when CU Outdoors Capital was looking for a platform to service their loans, ultimately deciding to go with CU*Answers’ CU*BASE® SE (Servicer Edition). Servicer Edition provides a robust suite of products
Asterisk Intelligence, a data analytics team at CU*Answers, has recently introduced multiple “Service Levels” to their popular operational Scorecards. Service levels allow credit union partners to select optional or related services when placing their order for any of Asterisk Intelligence’s Scorecards. “Asterisk Intelligence takes pride in empowering credit unions to act on insights,” said Thomas
The CU*Answers Conversions team converted 658 members for Sarco Federal Credit Union to the data processor’s CU*BASE® platform in January. Sarco, located in Bethlehem, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to
On February 6, 2022, CU*Answers conducted the true test of any Business Continuity program by shutting off power to the production data center as part of a remodel project. Prior to the power interruption, recovery teams performed high-availability rollover procedures to redirect core processing services, including online and mobile banking environments, to systems at the
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, and Yankton, South Dakota-based CUSO Site-Four, Inc. confirmed that they had completed a core server replacement recently. During the project, the CUSOs were able to execute a non-disruptive transition to Site-Four’s new IBM POWER9 production server and its accompanying DR/BR IBM POWER9 backup server that supports
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, announced that its conversions team completed a total of forty-four core data processing projects during the 2021 calendar year, making 2021 the busiest conversion year in the CUSO’s fifty-two-year history. Commenting on the record performance, Scott Collins, the Executive Vice President of National Sales and Marketplace