In 2011, AuditLink, the audit and compliance division of CU*Answers, launched an auditing service for clients using the CU*BASE® core system. Since every financial institution is required to conduct an annual Bank Secrecy Act (BSA) and an Automated Clearing House (ACH) audit, CU*Answers tapped the knowledge of Jim Vilker, a NAFCU Certified Compliance Specialist (NCCO)
Chatter Yak!, the Oshkosh, Wisconsin based CUSO specializing in marketing, social media, website development and branding shares remarkable results its clients are experiencing using Yak! Tracker, their premium contest application, which allows credit unions to run contests on social media platforms. Just this week, Cy-Fair Federal Credit Union in Houston, TX used Yak! Tracker to
Continuing to build upon the concept of enterprise risk management (ERM), CU*Answers is introducing more ratios to the 5300 Call Report Ratios Dashboard, as well as a categorization of each. The new ratio categories are; credit risk, liquidity risk, interest rate risk, productivity and profitability, canary and other FPR. Canary ratios are benchmark ratios which
At their 2014 Leadership Conference on June 18th, CU*Answers recognized Pathways Financial CU, in Columbus, Ohio, as the winner of the 4th annual “Spirit of CU*Answers” award, for their innovative use of collaboration and cooperation. Pathways CEO Mike Shafer accepted the award, explaining to the assembled group of nearly 200 credit union leaders how three
CU*Answers, the 100% credit union-owned cooperative CUSO, announced at its 2014 Leadership Conference the winners of its 7th Annual Video contests for Best Video Idea, Best 30 Second Spot Idea, and Best Completed Video. The winning contributors, all employees of credit unions on the CU*BASE® core processing platform, each won $1,500 for their credit union.
CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality in every interaction with both Credit Union employees and members. Amy Gavin, CU*Answers Client Interaction Quality Assurance Coordinator, along with department managers monitor over 200 calls per month. They score each interaction based on professionalism and the client service excellence used
At his annual Leadership Conference at the Marriott Hotel in downtown Grand Rapids, CU*Answers CEO Randy Karnes invited winners of a Converse gift card drawing to participate in the Custom Converse Contest. In the spirit of what makes CU*Answers tick, creativity and innovation, Karnes announced that he is going to award a $1,000 prize to
Vickie Schmitzer, CEO of Frankenmuth Credit Union, was recognized by CU*Answers as the 10th recipient of the Robert H. Mackay award at the 2014 CU*BASE Leadership Conference held on June 18th in Grand Rapids. CU*Answers CEO Randy Karnes praised Schmitzer’s leadership and energy to champion new ideas, and her willingness to try just about anything.
eDOC Innovations, a leading provider of core image processing solutions, is excited to announce that First Trust Credit Union based in Michigan City, IN successfully converted to eDOC Innovations’ DocLogic™ Suite of imaging solutions and became eDOC Innovations’ newest credit union owner. Daniel Rajsic, Chief Financial Officer at First Trust Credit Union comments, “Our recent
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. FraudNet™ is a fraud prevention software