To meet the current needs of their members and to operate more efficiently, MCCCU, based in Monroe, MI, upgraded their e-documentation strategy by implementing eDOC Innovations’ DocLogic Suite, a powerful, comprehensive, end-to-end content management solution for their current and future technology requirements. Staff and management prepared for the conversion by utilizing eDOC Innovations’ online educational…
Lender*VP, a division of core processing CUSO CU*Answers, has a dedicated Collections team that holds a quarterly roundtable for interested CU*Answers clients. The purpose of these open forums is to garner information and to discuss collections-related issues and regulatory changes. The CUSO recently announced that for its February 2015 roundtable an individual from the United…
San Antonio Citizens Federal Credit Union, based in San Antonio, FL, recently prevented fraudulent activity using eDOC Innovations’ check processing and electronic document solutions. A San Antonio Citizens FCU teller suspected the fraudulent activity during a recent deposit and after reviewing the member’s account managed by DocLogic™ noticed identical deposits from the member at multiple…
CU*Answers, the Grand Rapids, Michigan-based cooperative, announced that it received the final go ahead from Falmouth, Maine-based Cumberland County Federal Credit Union to implement its OpsEngine automated operations toolkit. When the project is completed, the CUSO noted that all of its self-processing credit unions would then be utilizing the OpsEngine software and services bundle to…
November has been a busy month for the Xtension Call Center at Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO. Over the past several weeks its agents have supported back-to-back core data processing conversions by answering inbound member service calls for Oshkosh, Wisconsin-based CitizensFirst Credit Union (47K members; $582M in assets) and Danville, Virginia-based…
As CU*NorthWest grows in the marketplace, employees are growing as well – notably the recent promotion of five staff members. The nine-year-old, 100% credit union owned CUSO has strengthened its management team with the following promotions: Kinsey Hiett, a six-year-veteran of the CUSO, has been promoted to Client Service Manager. Terry Monahan, an eight year…
Typically, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has a lot of credit unions take advantage of its stand-in back office support, and this year is shaping up to be another busy holiday season. Xtend offers this service to all credit unions that utilize the CU*BASE® core data processing system implemented by fellow…
AuditLink, the audit and compliance division of the West Michigan-based CUSO, CU*Answers, has been providing assistance to credit unions converting to the CU*BASE® core processing platform in 2014. “Our goal is to support the conversion team at CU*Answers and our new client credit unions through what can often be a stressful time,” said Marsha Sapino,…
CU*Answers, the 100% credit union-owned, cooperative CUSO attended the 80th ICUL Annual Meeting & Convention held October 15th-16th at the JW Marriott in Indianapolis. CU*Answers sponsored the event, and showed the robust CU*BASE® core data processing software to industry experts and credit union staff in attendance. “CU*Answers team members were in attendance to speak with…
CU*Answers, the West Michigan-based core data processing cooperative, announced Post Community Credit Union (Battle Creek, MI) is approaching the ten month mark on the CUSO’s core platform, CU*BASE®. The credit union, which converted to CU*Answers mid-January, implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include…