The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that it has completed the largest credit card conversion to the core platform CU*BASE® to date. This successful conversion included over nineteen thousand credit card loans. “The CU*BASE online credit card program is very popular and has several benefits to the credit unions as well…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In November, FraudNet…
A new brand, OpsEngine, was formally introduced when CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, released its 2015 In-House Pricing Guide to its self-processing customer-owners recently. The suite of tools and services that will now carry the OpsEngine brand have been developed by the CUSO over the past several years, and are designed to help…
With a proven track record, a successful year, and even bigger opportunities on the horizon for 2015, the Lender*VP Collections Team, a division of CU*Answers, increased staffing by 42% this month. With the growth curve steadily increasing, the team must balance that with the appropriate staffing levels. “In addition to growth we see imminent opportunities…
CU*Answers, a West Michigan-based credit union service organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development Team works together with several client- and member-facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager, the team listens for professionalism and…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced their holiday gift to all client CEOs. During the holiday season, more than ever, CU*Answers’ thoughts turn gratefully to those who have made the success of their cooperative possible. As a thank you, CU*Answers has gifted a $50 CollabRebate certificate to each participating credit union CEO.…
CU*Answers Web Services announced the launch of a new website design for Thunder Bay Area Credit Union in Alpena, Michigan. The new design utilizes WordPress with Site Control and includes a rotating banner sized to allow the credit union to participate in CU*Answers’ CU*OverDrive collaborative marketing program. In addition the site has a credit union-managed…
CU*Answers Web Services announced the launch of a new website design for Port Conneaut Federal Credit Union in Conneaut, Ohio. The new design utilizes WordPress with SiteControl and includes the It’s Me 247 Online Banking direct login widget, site search, and responsive support for tablets and mobile devices. In addition this site includes a credit…
In its 14.4 release to credit unions on the CU*BASE® core processing platform, cooperative CUSO CU*Answers has changed the existing negative balances report to include even more information. New columns in the report include first date negative, number of days negative, negative balance limit, and if the account is in a “locked” status. The reports…
These days software enhancements come at such a breakneck pace that it’s easy to have a feature pass through the cracks and miss implementation simply because the credit union didn’t know it was available to them. Core data processor CU*Answers is trying to address this with its monthly Remember This? series. Each month the CUSO…