The dedication to “Walking in the Member’s Shoes” or understanding the credit union member’s needs is an integral part of what makes CU*Answers a very unique company. The cooperative CUSO takes the concept of relating to credit union members one step further by encouraging employees to start credit union accounts, and become the member! Recently…
Two of CU*Answers’ internal teams, Lender*VP and Earnings Edge, have partnered together for a unique consulting engagement – the Management Tune-Up. The Lender*VP team consists of experts on all things lending related – consumer, indirect, real estate and collections. Earnings Edge is a team with an operational efficiency focus from strategies and configurations to the…
The Collections team, a division of CU*Answers Lender*VP, recently announced that it broke its previously held record for accounts serviced in a year. After having a banner year in 2014 with over 110,000 accounts worked, 2015 has already turned out over 118,000 accounts serviced. Jerry Collins, Collections Team Leader said, “We are seeing more large…
CU*Answers announced that this month’s “Tricks of the Trade” webinar will highlight the new native It’s Me 247 Bill Pay product with payment processing by Payveris. The thirty-minute training will cover answers to frequently-asked questions, videos, a feature comparison, as well as other resources to help clients learn more about the new bill pay solution. This webinar…
This month, CU*Answers has expanded its Business Continuity and Resilience team in an effort to enhance the operational resilience of the cuasterisk.com CUSO partner network and increase its capacity for serving the market with affordable, professional services designed to enable credit unions to more effectively achieve their compliance and recovery objectives. “Financial institutions today are…
CU*Answers, a West Michigan based Credit Union Service Organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development team works together with seven client or member facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager the team listens for…
CU*Answers, the credit-union owned cooperative, recently announced the winner of its 2015 Debit Card contest. As part of CU*Overdrive, the CUSO’s low maintenance marketing package for credit unions, contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill…
CU*Answers recently released its 2016 Education Catalog, which features 112 courses and 21 special training events. Every offering is provided free to credit unions as a part of their CU*Answers CUSO partnership. The 2016 catalog features a wide variety of in-person, online and video training opportunities. In-Person Training Intended for those who prefer a face-to-face…
CU*Answers, the 100% credit union-owned CUSO, has just closed out its 2015 conversion calendar year with eleven credit union conversions to the CU*BASE® core processing system representing 140,000 new members. CU*Answers also completed eleven credit union mergers, either of an off-system credit union or of two existing CU*BASE clients. Scott Page, EVP, said: “It has…
CU*Answers said their recently announced partnership with Payveris, a next generation online mobile payments company, with a primary goal of delivering online banking and payment services to credit union members at a fraction of the cost, is quickly growing. Within the first four weeks of the official announcement, thirty-one credit unions have signed contracts for…