In February 2016, CU*Northwest, a Washington-based CUSO, is unveiling a new resource to help its clients better understand and validate invoices. Among other resources, the site features an easy to use search function allowing clients to get information on invoice billing codes. The information includes a brief explanation of the billing code with directions on…
In February 2016, CU*Northwest, a Washington-based CUSO, is unveiling a new resource to help its clients better understand and validate invoices. Among other resources, the site features an easy to use search function allowing clients to get information on invoice billing codes. The information includes a brief explanation of the billing code with directions on…
The CU*Answers Internet Retailer Support Center (IRSC), a new support desk for credit union virtual channel project managers, launched its first four Membership Application Process (MAP) sites this week for Honor Credit Union, Frankenmuth Credit Union, Pathways Financial Credit Union, and Element Federal Credit Union. The new membership application replaces the previous option, and is…
CU*Answers, a credit union-owned cooperative CUSO, recently announced the availability a free mobile app for its online banking product, It’s Me 247. The new mobile app acts as a home base for the member’s mobile banking experience, with easy access to online banking, the credit union’s website, branch locations and hours, and frequently asked questions.…
With mobile Remote Deposit Capture (RDC) becoming mainstream, RIPCO Credit Union, based in Rhinelander, Wisconsin, recently signed with eDOC Innovations to provide their 12,800 members the added convenience of mobile RDC using smart devices. Karen Piehl, RIPCO’s Vice President of Operations, recognizes the need to provide “sticky” and exciting solutions that enhance the member experience.…
Pathways Financial Credit Union, in Columbus, Ohio, has partnered with eDOC Innovations for its digital transaction management solution. Designed to remove friction in the digital transaction business process, eDOC’s DocLogic mobile enterprise digital transaction management (mDTM®) solution provides state-of-the-art automation and management capabilities for all of the credit union’s digital transactions. “Business requirements for credit…
On January 27, 2016, CU*Answers, a 100% credit union-owned CUSO, held its 4th annual corporate “Continuity Awareness Day” as part of their business continuity awareness and training program to help strengthen preparedness levels and sharpen incident response capabilities across all business units. “On any given day, much of the attention is on technology and security;…
CU*Answers CFO Bob Frizzle and the Internal Audit team have been tasked with upgrading the records and information management program at the cooperatively-owned CUSO. This project will leverage the tools the CUSO provides to its clients for document imaging and retention. The Records Management strategy was approved by the Executive Team on January 13, 2016.…
CU*Answers said their recently announced partnership with Payveris, a next generation online mobile payments company, with a primary goal of delivering online banking and payment services to credit union members at a fraction of the cost, is quickly growing. Within the first two months of the official announcement, seventy-five credit unions have signed up for…
CU*Answers, a 100% credit union owned CUSO, has set the foundation for an exciting credit union membership application process (MAP) offered through It’s Me 247 Online and Mobile Banking. The application process allows for custom credit union branding, page layout, and selected color schemes. Multiple promotional sets can be delivered to target audiences at the…