CU*Answers, the 100% credit union-owned CUSO, has announced the dates for several Collections Roundtable events that will be hosted at the CU*Answers corporate headquarters in Grand Rapids, Michigan. The free-to-attend Collections Roundtable is an open forum discussion on collections laws, internal procedures, and system processes on the CUSO’s flagship core processing system, CU*BASE®. In total, CU*Answers…
CU*Answers, the 100% credit union-owned, data processing CUSO announced it will soon be hosting its monthly Tricks of the Trade webinar for December. This month’s webinar focuses on new online bill payment tools that will soon be available for clients of CU*Answers’ flagship core processing system, CU*BASE®. Additionally, the webinar will highlight several new core…
CU*Answers welcomed executives from 10 different credit unions recently to kick off the “Building Solutions in a Co-Op Boot Camp,” a year-long collaborative experience between credit unions and the CUSO. Boot camps are intensive interactions between CU*Answers design, development, and technical leaders, covering a subject matter at a deeper level than is typical for most…
CU*Answers, the 100% credit union-owned CUSO, has enhanced its Automated Non Returns (Courtesy Pay) product by extending the service to members via specific savings accounts subject to the same non return fee as their checking accounts. With the 15.3 CU*BASE® release the batch posting program ACH and ATM/Debit that currently handle ANR processing for checking…
West Michigan-based cooperative CUSO, CU*Answers, recently enhanced the logout button for It’s Me 247 online banking by allowing credit unions more control over what pages members see when they log out of online banking. In the past when a member logged out, they would be directed back to the Online Banking Community page—the central login page with…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, is proud of its employees’ professional development and continues to promote employees within the company. CU*Answers focuses on building the careers of its employees, and promoting from within plays a major role in that process. When employees know that they will have opportunities…
CU*Answers, the 100% credit union-owned cooperative CUSO, added credit union defined “launch points” to its home banking product It’s Me 247 in the new 15.3 CU*BASE®, which arrived December 6th. CU*Answers will give the credit union the ability to add 24 launch points in 8 different areas of It’s Me 247. These links will provide…
The dedication to “Walking in the Member’s Shoes” or understanding the credit union member’s needs is an integral part of what makes CU*Answers a very unique company. The cooperative CUSO takes the concept of relating to credit union members one step further by encouraging employees to start credit union accounts, and become the member! Recently…
Two of CU*Answers’ internal teams, Lender*VP and Earnings Edge, have partnered together for a unique consulting engagement – the Management Tune-Up. The Lender*VP team consists of experts on all things lending related – consumer, indirect, real estate and collections. Earnings Edge is a team with an operational efficiency focus from strategies and configurations to the…
The Collections team, a division of CU*Answers Lender*VP, recently announced that it broke its previously held record for accounts serviced in a year. After having a banner year in 2014 with over 110,000 accounts worked, 2015 has already turned out over 118,000 accounts serviced. Jerry Collins, Collections Team Leader said, “We are seeing more large…