The 100% credit union-owned CUSO, CU*Answers, worked as a true co-op this holiday season participating in the season of giving by hosting a drop-off donation site for Toys for Tots. CU*Answers also hosted a drop-off donation site for the collection of new or gently used coats, blankets, and gloves for the homeless. This venture was…
How prepared is your organization when facing inclement weather conditions? CU*NorthWest, a CUSO located in Washington state, recently found out when high winds forced the teams to spring their plan into action. With the help of fellow CUSO partners in the cuasterisk.com network, CU*NorthWest was able to prepare for any necessary call support backup. Due…
CU*NorthWest, is pleased to announce that the 2016 Education Catalog is complete and has been mailed to their clients. CU*NorthWest delivers the catalog prior to the beginning of each calendar year in an effort to give clients time to design their own annual training programs based on the offerings available. The CUSO offers over 120…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it would begin marketing mobile shopping solutions from Relevant Solutions, the Castle Rock, Colorado-based mobile engagement and marketing firm. The two firms recently co-hosted a web conference event to introduce the partnership and drive awareness of new mobile shopping solutions. Several follow on events…
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added new credit union clients in each of its major business units and will close the calendar year serving more than 200 credit union clients nationally. Xtend President Scott Collins reflected on the steady growth of the client base by…
CU*NorthWest, a cooperative CUSO and core data processor, is now offering My Virtual StrongBox to its client credit unions which can be connected directly to their It’s Me 247 online banking product. Functioning as an electronic safe deposit box, members can store electronic copies of their personal documents (e.g., wills, trusts, tax information, mortgage documents,…
CU*NorthWest is now offering the latest release of My CU Today to all partners and clients in their network. The powerful My CU Today tool powered by partner CUSO CU*Answers provides a new external data warehouse with daily alerts available for up to 60 different data points, now including delinquency, cash, and in-process statistics. With…
CU*Answers, located in Grand Rapids, MI, and Site-Four, located in Yankton, SD, have joined forces to extend operating capacity and capability through a co-located production center initiative. Says Todd Underhill, OpsEngine production center Operations Manager. “The operators at CU*Answers are now remotely performing Site-Four operational processing. This will be an ongoing, quarterly strategy that will…
The OpsEngine at CU*Answers recently introduced remote deposit capture automatic posting capability to it’s clients. Jeffrey Miller, OpsEngine Business Manager, notes that the product is being rapidly adopted by CU*Answers clients. “Just since they start of our new fiscal year [beginning October 1, 2015], adoption has humped by nearly 100%. This in part driven by…
OpsEngine, the Production Center and Operations facility for CU*Answers, is now processing the new Payveris bill payment solution. CU*Answers and Payveris have recently partnered to provide integrated online banking payments to credit union members through their online account services. The Payveris digital bill payment process allows a higher level of integration with the CU*Answers online…