eDOC Innovations conducted a live training webinar hosted by Tara Hodgkins, Manager of Consulting Services, and Tim Wright, Manager of Client Services, on eDOC’s Gold Service Standards and Guarantee. This webinar examined eDOC’s client support standards and guarantee and how clients can get the best results from their collaboration with eDOC Innovations. Topics covered in…
AAA Federal Credit Union, in South Bend, Indiana, recently updated their website. CU*Answers Web Services updated their website to track some Internet retailing goals for the credit union. This modern design uses WordPress with SiteControl and includes responsive support for mobile devices, client managed featured rate promotions and ATM locator. This site is using CU*Answers’…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, will be a sponsor for the Blue Ox Chapter of Credit Unions Education Fund Golf Outing taking place at the UAW Black Lake Golf Club on Wednesday, June 15th. CU*Answers believes in supporting the chapters that their credit unions are a part of.…
West Michigan based data processing CUSO, CU*Answers, released its 2016 schedule of education events known as “Dashboard Dives.” The series focuses on management level dashboards that are standard features of the CUSO’s flagship core processing system, CU*BASE®. The dashboards allow clients to quickly gather data from the system with a click-of-a-button versus creating custom reports,…
The CU*Answer’s Image Solutions Team announced a valuable, low cost opportunity for credit unions utilizing their services for receiving new imaging solutions releases. Rather than the credit union needing to manage releases related to e-document solutions themselves, the Imaging Solutions team will QC-test the release, document it, and provide release training and implementation instructions for…
CU*Answers, the 100% credit union-owned cooperative CUSO, has developed a more powerful transaction history tool for its CU*BASE® data processing system. With the 16.05 release of CU*BASE, all transaction history tools will be switch to a unified and more robust tool. New search filters have been added to make it easier to locate past transactions.…
CU*Answers, a 100% credit union owned cooperative CUSO, headquartered in Grand Rapids, Michigan, recently announced the dates for the 2016 Network Services Boot Camp. This educational session on June 7th and 8th is a two day boot camp offered bi-annually by the CU*Answers Network Services (CNS) team to learn basic core product installation and troubleshooting.…
With the 16.05 release of its core processing platform CU*BASE®, CU*Answers now provides the ability for credit unions to copy a loan checklist configuration from one loan product to another. Checklists are an easy way to track the progress of a loan application to ensure that everything on the “to do” list is completed. CU*Answers…
West Michigan-core processor, CU*Answers, has enhanced its teller SAR/fraud alert functionality. Until now credit unions only had the option of blanket activation of the SAR/fraud alert tool. With the 16.05 release to the CU*BASE® core data processing system, credit unions will now have control over which activity will be used to activate the warning window.…
CU*Answers, the 100% credit union-owned cooperative CUSO, has expanded the capabilities for Automated Non Returns (ANR) with its CU*BASE® core data processing system all the way to the teller line. Credit unions using Courtesy Pay now have the option of clearing checks at the teller line that will take the member into their non-return limit.…