West Michigan-based cooperative CUSO CU*Answers offers management of your board elections. Credit unions can save time and money by allowing the CU*Answers Earning Edge team to take care of all the necessary configurations for an election process. Keegan Daniel, manager of Earnings Edge said: “CU*Answers will work with credit unions to coordinate and run their…
CU*Answers, data processor to nearly 200 credit unions nationwide, recently released a new Chase the Money feature as part of a recent update of its core-processing software, CU*BASE® GOLD. With this new feature, developed in response to a client request, CU*Answers clients can get their statement fee revenue more easily. Before this feature was implemented,…
CU*Answers, the 100% credit-union owned, cooperative CUSO, has re-branded its My CU Today product as Analytics Booth. The product is now managed by CU*Answers Asterisk Intelligence, a team of analysts who work to interpret client data for insights and opportunity. Analytics Booth gives credit unions the tools to understand their data better than ever, with…
CU*Answers announced that its new Developer’s Help Desk (DHD) business initiative was prominently featured at its Leadership Conference, recently held in Grand Rapids, Michigan. Scott Page, Business Development Manager said: “For many folks, this represented their first exposure to learning about our Developer’s Help Desk (DHD) initiative. We had multiple clients (and vendors!) approach us…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, held its 2017 Annual Leadership Conference from June 27th- 29th at the Northern Quest Resort in Airway Heights, Washington. The event brought together credit union leadership from across the country for a briefing on the organization’s overall direction and major projects for the coming year. This year’s conference…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, announced that two credit union CEOs were chosen by their peers to serve on the CUSO’s board of directors. Elections were held at the 2017 Annual Stockholders meeting on Wednesday, June 28, 2017. Incumbent Debie Keesee, CEO of Spokane Media FCU in Spokane, Washington, and CEO of CALCOE…
Todd A. Powell, recently retired CEO of Spokane Firefighters Credit Union, was recognized by CU*NorthWest as the first recipient of the Todd A. Powell award at the 2017 CU*NorthWest Leadership Conference held June 27-29, 2017 in Airway Heights, Washington. Todd devoted twenty-three years to the credit union industry, serving as a member of the CU*NorthWest…
CU*NorthWest recently announced at its 2017 Annual Leadership Conference that all credit unions in attendance would receive an “It’s a Cooperative Thing: Cooperative Business Charters Rock for Being More Than Just a Brand” sign to hang in their institutions. This sign is a symbol of their cooperative business designs and the reminder that they are…
On July 13, 2017, CU*Answers published a report highlighting the details of a litigation hold tabletop exercise conducted earlier involving multiple teams from across the organization. The purpose in publishing the report is twofold: to provide vendor due diligence information to the more than 250 credit unions currently using the core processor’s CU*BASE® platform, as…
Managing multiple departments has its challenges. However, CU*Answers has used that opportunity to leverage team members and create training and new options for them. Challenged with finding alternative missions for his business contact center Jerry Collins made the decision to train his contact center team to support his other team for collections. “These are people…