CU*Answers, the 100% credit-union owned, cooperative CUSO, headquarted in Grand Rapids, Michigan, continued the practice of offering walk-in flu shots to their employees and family members. Flu shots were provided for free at multiple times and at all CU*Answers locations in September. With the upcoming flu season approaching, CU*Answers is taking cautionary steps to keep…
Xtend, a Grand Rapids-based CUSO, announced its next sales and marketing roundtable. Credit union professionals from the financial services industry can participate with their peers and discuss marketing and sales topics and trends. The roundtable events are open to all credit union professionals, and are held on semi-annually at Xtend’s headquarters and are also available…
Following the aftermath of hurricanes Harvey and Irma, six credit unions in Texas and Florida worked with West Michigan-based CUSO, Xtend, to execute on their disaster recovery plans for bookkeeping, contact center, and outbound communications. Xtend provided inbound recovery and continuity support by taking inbound member service and loan calls while their partner credit unions…
Xtend, a Grand Rapids-based credit union service organization, has partnered with cooperative CUSO CU*Answers to develop a resource for marketing data analytics. CU*Answers’ newly developed Asterisk Intelligence team works to interpret client data for insights and opportunity. Xtend’s new analyst will be partnering with the Asterisk Intelligence team, primarily managing marketing opportunities for credit unions.…
CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, recently joined its industry peers and partners at the Iowa Credit Union Convention in Des Moines from September 13-15. “We always look forward to seeing our customer-owners and other business partners at the Iowa show,” said CU*Answers Executive Vice President Scott Collins. “Since it is generally…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that Cornerstone Community Credit Union (Des Moines, IA) has chosen CU*Answers as its new data processor. Over a two year period Cornerstone Community Credit Union engaged in a full core vendor search project, exploring all of their options and weighing the benefits for members, ultimately opting…
Four CUSOs that are part of the cuasterisk.com network (www.cuasterisk.com) – CU*Answers, the Grand Rapids, Michigan-based core data processing CUSO, CU*Northwest, the Liberty Lake, Washington-based core data processing CUSO, CU*SOUTH, the Fairhope, Alabama-based data processing CUSO, and Xtend, the Grand Rapids, Michigan-based shared resources CUSO – announced that they will be the premier sponsors of…
CU*Answers’ Imaging Solutions team has partnered with eDOC Innovations to couple CU*BASE®, CU*Answers’ core processing software, with eDOC Innovations’ eDOCSignature™ product to provide remote signature capture at Honor Credit Union. “This is great,” commented Deb Slavens, VP of IT at Honor CU. “We process hundreds of eSign documents a month, and with this solution we…
As Houston, Texas-based Harris County Federal Credit Union began preparing for Hurricane Harvey’s approach, it called on two of its closest partners for assistance. Those partners—CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, and Site-Four, the Yankton, South Dakota-based data center CUSO—worked closely before, during and after the storm to execute the various phases of the…
CU*Answers announced that Des Moines, Iowa-based Affinity Credit Union has recently executed a contract to migrate its existing core data processing system over to the CUSO’s CU*BASE® suite in March of 2018. Affinity will become the CUSO’s second customer-owner in the greater Des Moines area. “We are pleased to welcome Andy (Affinity CU CEO Andrew…