Monthly “Top AnswerBook” email featuring two knowledgebase questions exceeds 300 views in first week
CU*Answers’ monthly “Top AnswerBook Item” email has proved to be an effective format to share timely knowledgebase resources in a question and answer format. Within the first week, the two questions featured in March were viewed over 300 times. The knowledgebase questions and answers used are written by staff across CU*Answers to share deeper knowledge…