Xtend, a West Michigan based cooperative CUSO, has announced that it will be hosting its first ever contact center roundtable. The September 18th event is open to credit union contact center professionals around the country. Participants will discuss and share trends, challenges and best practices. The event will be held at Xtend’s headquarters in Grand…
West Michigan CUSO CU*Answers announced that the July Cooperative Campaign has been sent out to participating credit unions. The July campaign features auto loan creative to entice members to look in to and apply for auto loans at their local credit union. With a variety of creative to use credit unions can market themselves to…
OpsEngine, the production center for CU*Answers, is proud to announce and welcome Azem Nukic to the position of Operator. Mr. Nukic brings with him nearly 20 years of detail-oriented service, formerly with Sunhill as well as Knape and Vogt. “Azem brings with him a strong focus on quality management that meshes well with our goals…
Located in Yakima, Washington, Calcoe Federal Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified…
CU*Answers, the 100% credit union-owned data processing CUSO, recently determined the sixth month average send rate for Client News emails sent from January 1 through June 30 of 2018. In total, CU*Answers sent out 428 Client News emails. 329 of those emails highlighted the various departments, products and events hosted by CU*Answers, while the remaining…
1st Community Federal Credit Union (San Angelo,TX), Sisseton-Wahpeton Federal Credit Union (Agency Village, SD) and Victoria City-County Employees Federal Credit Union (Victoria, TX) have recently converted to CU*Answers Item Processing for their electronic check processing needs. As CU*Answers and CU*SOUTH clients utilizing CU*BASE® for their core software processing, the CUs will receive unlimited free member…
CU*Answers, the 100% credit union-owned CUSO, hosted its 27th Annual Golf Outing at Saskatoon Golf Course in Alto, MI on June 28, 2018. This event concluded the CUSO’s week long events during the Leadership Conference Week. The Leadership Conference ran from June 26-28, 2018. The week’s events were held at the JW Marriott and DeVos…
The CU*Answers Conversion team converted 22,873 members for 1st Community Federal Credit Union to the data processor’s CU*BASE® platform on June 1st, 2018. 1CFCU, located in San Angelo, TX converted from the Fiserv XP2 platform.
The CU*Answers Conversion team recently converted 6,525 members for Metro North Federal Credit Union to the data processor’s CU*BASE® platform on June 1st, 2018. Metro North, located in Waterford, MI converted from the Fiserv Galaxy platform.
The CU*Answers SettleMINT team welcomed its newest team member Linda Stearns. Linda joined the team in May as a SettleMINT EFT account executive and brings along 17 years of financial experience. Prior to joining the SettleMINT EFT team, Linda began gaining CU*BASE® knowledge while working with the Client Services and Education Team at CU*Answers. Linda…