AuditLink, the audit and compliance division of CU*Answers, hit the road on August 15th and headed to the Illinois Credit Union League where Jim Vilker, VP of Professional Services, and Marsha Sapino, AuditLink assistant manager, provided compliance training to clients. “We had six attendees join us for a full day of compliance training,” said Sapino.…
Kent County Credit Union based out of Grand Rapids, Michigan, has joined Xtend’s Member Reach communications program. Kent County is the 111th credit union to move to the communications platform, which recently underwent a major overhaul and investment by the cooperatively owned CUSO. Member Reach is an automated, targeted communications program created by Xtend in…
Cooperative CUSO CU*Answers recently announced that an existing process that they have coined as the Transition Group is making a very positive impact on new clients. “The Transition Group is comprised of talented individuals from the Client Services and Education team, with the stated goal of providing on-going training to our new clients on a…
West-Michigan based cooperative CUSO, CU*Answers, announced that during the period of January through June 2018, 233 courses were coordinated and taught by the Client Services and Education team. Lani Lowing, education team lead added that an additional 180 courses were coordinated for various teams within the organization; a total of 413 classes with 4,070 attendees.…
CU*Answers, the 100% credit-union data processing CUSO, recently announced the in-person educational events for Asterisk Intelligence Week. These events, held September 10-12, are designed for credit union management, marketing staff, and database administrators. There are still seats available for Dashboard Training, held on Wednesday, September 12th, 9:00 AM – 4:00 PM ET. Get up close…
CU*Answers, the 100% credit-union owned cooperative CUSO, headquartered in Grand Rapids, MI hosted their monthly webinar series, Get Connected, with the Asterisk Intelligence team. Business Intelligence Analysts, Annalyn Hawkes and Thomas Hull joined Julie Gessner as they discussed Asterisk Intelligence and the various solutions that Asterisk Intelligence offers. If you missed the session, a video…
CU*Answers, the 100% credit union-owned data processing CUSO, headquartered in Grand Rapids, MI announced its next free Education Express webinar will be held on Tuesday, August 28th, 2018 from 3:00-3:30pm ET. Join the Client Services and Education team as they discuss the various features of AnswerBook. This month’s topics will include how to register for…
CU*Answers, the 100% credit-union owned cooperative CUSO, headquartered in Grand Rapids, MI hosted their monthly webinar series, Get Connected, with the CU*Answers Marketing team. Marketing Manager, Peter Meyers, joined Julie Gessner as they discussed CU*Answers Marketing and the various products and solutions the Marketing team offers. If you missed the session, a video can be…
CU*Answers, the 100% credit-union owned CUSO, located in Grand Rapids, MI has announced the beta test sites for the CU*BASE GOLD 18.10 release. The release, scheduled for October 2018, will be the third of four CU*BASE GOLD releases in calendar year 2018. The following credit unions were selected for the CU*BASE 18.10 release beta program:…
CU*Answers, the 100% credit-union owned cooperative CUSO, headquartered in Grand Rapids, MI, has released the results of it item processing disaster recovery test, held for all CU*Answers electronic check processing clients, during the week of August 13th, 2018. Teams at CU*Answers completed the annual test by restoring the CheckLogic environment and performing daily check processing…