The CU*Answers Client Services and Education team recently announced extended call support hours for clients. As of Wednesday, January 2nd, CU*Answers extended call coverage from 6pm ET to midnight. These new hours allow the CUSO to provide additional support to all client credit unions west of the eastern time zone, including clients in Hawaii. Laura…
AuditLink, the audit and compliance division of CU*Answers, celebrated a stellar year in 2018 adding 27 new credit unions and CUSOs to its shared execution vendor management service offering. Jim Vilker, VP of Professional Services and manager of AuditLink, said, “we built this service based upon a cooperative mantra and have learned that vendor management…
The CU*Answers Item Processing team, working with eDOC Innovations, successfully onboarded 74 mobile RDC clients in 2018. eDOC manages the technology for backend processing, archiving and transmitting image files to a variety of designated clearing houses. The role of the Item Processing team is to facilitate the RDC implementations into the eDOC CheckLogic software, provide…
NW Arkansas Federal Credit Union (Fayetteville, AR), Gulf Trust Federal Credit Union (Pascagoula, MS), Cherokee Strip Credit Union (Ponca City, OK) and Nebraska State Employees Credit Union (Lincoln, NE) have recently converted to CU*Answers Item Processing for their member check processing needs. As CU*Answers or CU*SOUTH clients utilizing CU*BASE® for their core software processing, the…
West Michigan-based cooperative CUSO, CU*Answers, is pleased to announce that Melissa Robinson has accepted the role of Managed Services manager. This new role will include Melissa overseeing both the SettleMINT EFT and Conversion teams. Melissa has an extensive background with CU*Answers starting in the Client Services team in 2000 then transitioning to the Conversions team…
Earlier this week, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, and Rhinelander, Wisconsin-based RIPCO Credit Union combined forces to successfully execute the credit union’s annual disaster recovery test as part of their ongoing business continuity strategy. During the test, the workload of RIPCO’s in-house core data processing server was being performed by the backup server…
eDOC Innovations staff members once again celebrated their commitment to the credit union cooperative principles through community outreach this holiday season by delivering a donation of 150 lbs. of various food items to their local food shelf HOPE (Helping Overcome Poverty’s Effects) and adopting a local family in need to make their holiday a joyful…
CU*Answers, the 100% credit union-owned data processing CUSO, is holding a Get Connected series with Jeff Miller, business development manager with the OpsEngine team. Get Connected is a monthly webinar series focusing on CU*Answers Management Services and the people who drive them. These brief 30-minute sessions will introduce participants to CU*Answers Management Services and the…
Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails…
On January 1st, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, launched a multi-year business development initiative designed to drive awareness of its products, services and business model in more credit union communities across the country. Scott Collins, EVP of national sales and marketplace development for CU*Answers, will be leading this effort. Collins noted: “One of…