CU*Answers, the 100% credit union-owned, data processing CUSO, recently began documentation of Client News statistics, in a similar manner as had previously been used for documenting CU*BASE Alerts. Starting with Q4 2018, Andrew MacMillan, Communications Coordinator with the CU*Answers Writing Team, began collecting data on the total number of Client News items sent out on…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed its first core data processing conversion in the state of Hawaii with its launch of CU*BASE® at Honolulu-based Hawaii Central Federal Credit Union. Scott Collins, EVP of National Sales and Marketplace Relationships at CU*Answers said: “It seems like just yesterday that we first started talking with…
CU*Answers, the 100% credit-union owned, cooperative CUSO, has announced the availability of custom Lending Scorecard reports. Originally a part of an Asterisk Intelligence initiative intended to increase awareness of data resources, the Lending Scorecard report was designed to showcase data availability and actionable insights found within CU*BASE®, CU*Answers’ core product. However, due to overwhelming interest,…
West Michigan-based cooperative CUSO CU*Answers recently announced that elease 19.02 was fully dedicated to its Analytics Booth product offering. Currently, Analytics Booth tracks over 70 data points with both numbers and graphs for easy viewing, and that number continues to grow. Alert capabilities are also available to keep users in touch for the trends that…
Asterisk Intelligence, a data analytics team at CU*Answers, recently completed a successful round of tool and strategy training sessions with four recently converted credit unions to the CU*Answers core processing system, CU*BASE. The standard post-conversion training sessions focus on educating credit union staff on the robust dashboard toolset of CU*BASE. The sessions typically take place…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently published updated documentation of all facets of the Client News process. This process was documented by Andrew MacMillan in order to have a comprehensive resource for any current or future CU*Answers employees (more specifically, members of the Writing Team) who might assist with or take over…
Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their third educational event by the same name – Asterisk Intelligence Week. The week of training and strategy was held in mid-February and is a mix of on-site trainings and webinar discussions with central focus on data mining, data analytics, and database management. All…
Chiphone Federal Credit Union, in Elkhart, Indiana, recently updated their website. The new design is responsive and has many great features such as Google Translate, featured rates, direct login widget, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device – large or…
CU*Answers announced that its Developer’s Help Desk (DHD) online store continues to expand and is seeing steady growth in client orders received. The DHD store now features over 175 products and services, and is located within the CU*Answers Online Store. A new section featuring recently completed DHD project development successes has been added for clients…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2019 e‑statement contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions…