West Michigan-based cooperative CUSO CU*Answers recently announced that elease 19.02 was fully dedicated to its Analytics Booth product offering. Currently, Analytics Booth tracks over 70 data points with both numbers and graphs for easy viewing, and that number continues to grow. Alert capabilities are also available to keep users in touch for the trends that…
Asterisk Intelligence, a data analytics team at CU*Answers, recently completed a successful round of tool and strategy training sessions with four recently converted credit unions to the CU*Answers core processing system, CU*BASE. The standard post-conversion training sessions focus on educating credit union staff on the robust dashboard toolset of CU*BASE. The sessions typically take place…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently published updated documentation of all facets of the Client News process. This process was documented by Andrew MacMillan in order to have a comprehensive resource for any current or future CU*Answers employees (more specifically, members of the Writing Team) who might assist with or take over…
Asterisk Intelligence, a data analytics team at CU*Answers, successfully concluded hosting their third educational event by the same name – Asterisk Intelligence Week. The week of training and strategy was held in mid-February and is a mix of on-site trainings and webinar discussions with central focus on data mining, data analytics, and database management. All…
Chiphone Federal Credit Union, in Elkhart, Indiana, recently updated their website. The new design is responsive and has many great features such as Google Translate, featured rates, direct login widget, and integrated site search. This new website greatly improves member experience by providing a modern website that will work on any device – large or…
CU*Answers announced that its Developer’s Help Desk (DHD) online store continues to expand and is seeing steady growth in client orders received. The DHD store now features over 175 products and services, and is located within the CU*Answers Online Store. A new section featuring recently completed DHD project development successes has been added for clients…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2019 e‑statement contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit unions…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that they are preparing new CU*BASE® Custom Training Editions for two of their newest clients. “Custom Training Edition is a copy of the credit union’s live data, copied over to a training environment just for their credit union staff,” said Laura Welch-Vilker, VP of Client Services and…
The CU*Answers Imaging Solutions team announced it will release its 19.03 version on March 18, 2019. This release is packed with features to assist credit unions become internet retailers with their members. Most notably, the Imaging Solutions team has partnered with eDOC Innovations to make eDOCSignature™, eDOC’s remote signature capture product, more useful by including…
CU*Answers, the 100% credit-union owned, cooperative CUSO, headquartered in Grand Rapids, Michigan, has partnered with CUNA Mutual Group to offer a single sign on (SSO) to allow a flow of information between CU*BASE®, CU*Answers’ core processing platform, and the CUNA Mutual Group website to quote Miscellaneous Coverage options. The integration between CU*BASE and the CUNA…