Last week, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, held its annual two-day strategic sales planning meeting. The first of two days, which was focused on inside sales initiatives for the CUSO’s many business units and branded services, was attended by more than forty team members and business partners. In commenting on day 1 of…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently hosted a series of refresher courses for current internal alert publishers. The courses, led by Writing Team Communications Coordinator Andrew MacMillan, offered a review of the process of posting an alert, the most common alert categories, the information that is necessary to compose an alert, creating…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced updated versions of its three Exercise for Success booklets. The three training booklets cover topics related to Member Service, Teller, and Loan processes for CU*BASE®. Updated booklets can be downloaded through the Client Services and Education Store page. These documents allow the CU*Answers Client Services and Education…
CU*Answers, the 100% credit union-owned, data processing CUSO, announced the availability of its most recent SSAE-18 Service Organization Control (SOC) 2, Type II report. Completed by Crowe, LLP, the report verifies the existence of internal controls which have been designed and implemented to meet the requirements for the security principles set forth in the Trust…
CU*Answers schedules hundreds of training sessions throughout the year, many of them announced in the CUSO’s annual Education Catalog. Two hot programs, Education Express and Learning Café, are picking up steam. “Studies have proven that the incentive to learn is at its peak when a topic is current, critical, and commands attention,” said Laura Welch-Vilker,…
A new digital publication has officially launched aimed at providing credit union industry readers with entertaining and educational articles. CUSO Magazine, organized by cooperative CUSO CU*Answers and the cuasterisk.com network, will deliver rich news and editorial content to the industry. Subscribers will receive weekly emails with the latest articles written on the topics of lending,…
CU*Answers, the 100% credit union-owned data processing CUSO, held July’s Vendor Watch webinar series with AuditLink. The free webinar was held on Tuesday, July 30th. AuditLink maintains a robust database of vendor due diligence and intelligence and sets the standard for due diligence for a national audience. Vendor Watch is a monthly webinar series focusing…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, will be a hole sponsor for the 2019 FORE The Brave Golf Tournament, hosted by Affinity Credit Union, on Wednesday, August 21 in Altoona, IA. CU*Answers believes in supporting the benefits and foundations that their credit unions are a part of. Proceeds from…
Cheney Federal Credit Union launched a great looking website today! The site features an online banking login at the top making it convenient for members to get to it. It also features rotating banners so current promotions are at the top. Featured rates are highlighted below the banners for people interested in Cheney’s competitive rates.…
West-Michigan based cooperative CUSO, CU*Answers, recently announced a new credit card cash back rebate program. This new development will allow credit unions to reward their members that make credit card purchases by giving a percentage back to the member. Credit unions will have the ability to take complete control of how much cash is paid…