CU*Answers Network Services (CNS) recently announced that starting in June 2020, it is offering an annual tune up to all Complete Care clients. The tune up reviews a client’s managed environment against ever evolving best practices and then engages senior technical resources to review with the client and make adjustments to improve security posture, performance…
CU*Answers recently announced that its Developer’s Help Desk (DHD) completed 81 custom projects during its second fiscal quarter, including two recent 3rd party vendor integrations. These vendor integrations included: Augeo (Statement Print Rewards) – CU*Answers offers a product which facilitates the printing of Augeo rewards on CU*BASE member statements. Van Wagenen Financial Services – CU*Answers…
The West Michigan-based cooperative CUSO CU*Answers recently upgraded all of its older flash videos to a non-flash version, which means a much greater level of compatibility with different browsers and devices. The upgrade was performed on 112 online course videos. Technical Writer Amethyst Schott, one of the CU*Answers staff members responsible for video production and…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that a program coined as the Transition Group continues to make a very positive impact on new clients. “The Transition Group is comprised of talented individuals from the Client Services and Education Team, designed to provide on-going training to our new clients on a weekly…
The Lender*VP Collections team at CU*Answers has added another client to their expanding list bringing the current total to 24. $181M-BlueOx Credit Union based in Michigan has over 22,000 members. “We are excited to see credit unions reaching out to us for all types of reasons including restructuring,” said Jerry Collins, the collections manager. The…
With the 20.04 CU*BASE release, CU*Answers introduced the Release Resource Companion, giving their clients yet another tool to learn about the release. The Release Resource Companion was created to fulfill a client request for more detailed information about the documentation efforts related to major releases. So far, the response from clients has been very positive.…
In May, AuditLink, the audit and compliance division of CU*Answers, announced that for 90 days it would be running a promotional offering for the Abnormal Activity Monitoring full-service. During that limited period, new clients will receive a 50% discount on the service implementation fee. The CU*BASE Abnormal Activity Monitoring tool was developed to quickly sift…
Lender*VP Forms completed the annual update for its risk-based pricing forms (The Price You Pay for Credit). The graphs and scoring ranges have been updated with the 2019 FICO information received from the credit bureaus for each FICO model supported. The CU*Answers lending division also included the new graphs to support the new Vantage Score…
In late 2017, core data processor CU*Answers released some sweeping changes to the Accounts Payable (A/P) system in CU*BASE® making it easier to process invoice payments and adding the ability to pay vendors via ACH. Coming in July, credit unions will have the ability to automatically generate a payment advice email (with comments) to notify…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed a core data processing conversion in the state of Pennsylvania with its launch of CU*BASE® at Athens, PA-based Ingersoll Rand Federal Credit Union. IRFCU converted to the CU*BASE core processing system on May 1st, 2020. The credit union chose to partner with CU*Answers because of the…