First Trust Credit Union recently launched a new website. The site features modern & responsive promotional banners, a responsive header area with search, and prominent call to actions as well as a button to login to online banking. This site also includes an area displaying featured rates, client testimonials and blog posts for credit union…
The CU*Answers Conversions team converted 980 members for Spojnia Credit Union to the data processor’s CU*BASE® platform in February. Spojnia, located in Scranton, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to provide…
The Lender*VP Collections team serves as a partner for collections for many of the nearly 200 clients using CU*Answers across the country. “Some credit unions are permanent fixtures who have partnered with us for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of…
The Lender*VP Collections team at CU*Answers tested the limits of its disaster recovery plan by holding a second “brown out” test. This test required the entire team to be absent and allowed no remote access to simulate no building access. “The results were good but somewhat surprising and validated our work,” said Collections Manager Jerry…
The CU*Answers SettleMINT EFT team converted 1,858 credit card loans for Pathways Financial Credit Union to CU*BASE’s online credit card platform. This conversion brings over the Incenta portfolio that Pathways acquired in their merger, and combined with their current online portfolio, brings their total portfolio to almost 9,000 credit card loans. “Pathways continues to bring…
Late in 2019, the Federal Reserve Bank announced that it would be adding another ACH settlement window. Originally slated for the summer of 2020, the later settlement goes into effect on March 19, 2021. OpsEngine, the CU*Answers data center, began preparing for the new same-day ACH window at the time of the announcement. The CU*Answers…
River Valley Credit Union recently launched a new website. The site features modern & responsive promotional banners easily editable from within the site dashboard. A large header area with prominent logo, social icons, and branded call to actions is featured. This site also includes an area for featured products and blog posts for credit union…
Asterisk Intelligence, a data analytics team at CU*Answers which provides business intelligence consulting, fulfillment, and educational services to credit unions, has recently completed several engagements to assist CDFI-certified credit unions with compiling data for annual re-certification. Credit unions who are certified as a Community Development Financial Institution (CDFI) can receive federal funding up to hundreds…
Sentinel Federal Credit Union (Rapid City, SD) embarked on a new initiative to begin analyzing branch activity with renewed spirit in 2021. Their goal was to identify how members are being allocated to branches, and to ensure that their operations are consistent with their goals of truly understanding the details at each of their branches.…
CU*Answers announced that Cody Smith has joined the Earnings Edge team. Since joining, he has developed further interactions with current clients, and some that just joined the CU*Answers network. One of the main goals joining the team is to become a regular accounting live week support trainer. He has worked directly with post-conversion inquiries from…