As more credit union members use mobile banking to manage their finances, cooperative CUSO CU*Answers has responded to this trend by making more of their member-facing video tutorials mobile friendly. The CU*Answers Writing Team, which produces video tutorials for credit union members, has recently published 18 new mobile banking videos. Topics include how to use
CU*Answers is preparing for an Accounting Focus Group to be held via webinar on April 30, 2021. At this event, accounting projects implemented over the last two years will be highlighted and potential future enhancements to existing accounting functions will be discussed. This collaboration with credit union accounting experts is the key to keeping the
CU*Answers is helping clients make the most of release enhancements with their CU*BASE Strategic Release Management service, which aims to help CU*BASE users not only understand release enhancements, but develop a strategy to maximize their benefit to members. As part of the Release Management service, CU*Answers software experts and team leaders equip clients with the
Each year CU*Answers, a 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially closed the nomination process for their 2021 annual stockholder election, which will be held on June 16. Currently, CU*Answers has 143 stockowners that are eligible to participate
CU*Answers, the 100% credit union-owned, data processing CUSO, recently saw the CU*Answers Writing Team and Network Services teams collaborate on a project to design several flyers for services currently available from Network Services on the CU*Answers online store. Sarah Sweet, Client Support and Operations Manager with Network Services, provided information that would be highlighted in
Asterisk Intelligence, a data analytics team at CU*Answers that provides business intelligence consulting, fulfillment, and educational services to credit unions, recently announced the availability of Card Activity Optics, a new data source which expands insights into credit and debit card processing. Credit union partners now have access to thirty days of Card Activity Optics data,
The CU*Answers Conversions team converted 1,261 members for CraftMaster Federal Credit Union to the data processor’s CU*BASE® platform in March. CraftMaster, located in Towanda, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to
AuditLink, the audit and compliance division of CU*Answers, and Lillie & Company, a CPA services provider, recently facilitated a joint web conference on credit union internal controls and fraud controls attended by over 100 credit unions. Lillie & Company is and has been one of the main CPA firms contracted to perform forensic analysis for
Coming to production soon, CU*Answers teams have been working closely with Frankenmuth Credit Union to build an integration between CU*BASE and Mitel’s contact center software. For phase one, this integration creates a CU*BASE powered web dashboard inside Mitel’s Ignite agent experience that displays important information about the calling member. This would include account information, contact
The CU*Answers Conversions team converted over 2,100 members for LiFE FCU to the data processor’s CU*BASE® platform in February. LiFE FCU, located in Denton, TX converted from the CMC Flex platform. The $26M credit union represents the 3rd Texas credit union to join the CU*Answers family.