Core data processor and cooperative CUSO, CU*Answers, is proud to announce that it has completed the conversion of Chief Financial Federal Credit Union (Rochester Hills, MI) to its CU*BASE® processing platform. The credit union implemented the CU*BASE SaaS processing solution, which offers a combination of deep core functionality embedded with an array of member self-service
CU*Answers recently added new data elements to collection for My CU Today, the cooperative CUSO’s first external data warehouse. My CU Today enables CU*BASE®-powered credit unions to better understand their operations and performance metrics than they ever have before. Credit union vitals are published daily to the My CU Today data warehouse where they are
The Internet Retailer Support Center is a new support desk at CU*Answers for credit union virtual channel project managers. The Internet Retailer Support Center (IRSC) brings together several digital strategy products into one cohesive location and a single point of contact. Credit unions looking to expand their virtual channel marketplace will be able to shop
CU*Answers Managed Services, a subsidiary of CU*Answers, recently announced that its AuditLink service to credit unions continues to grow and is now providing a full suite internal audit review, monitoring and reporting services to dozens of credit unions utilizing the CU*BASE® member processing system. AuditLink is a credit union’s execution arm for tackling auditing and
At the 8th Annual CEO Strategies Event held in Grand Rapids, Michigan, credit union CEOs discussed how they, as CU*Answers client owner credit unions, have considerable pride in working with a proven partner whose reputation is based on the goal of working cooperatively for the betterment of the credit unions, their CUSO, and the industry
Each year CU*Answers, the 100% credit union-owned cooperative CUSO, participates as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Michigan. Toys for Tots is a volunteer based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide, and distribute them to
CU*Answers, the West Michigan-based cooperative CUSO, has added another client to their growing list of clients for which they handle collections. A credit union with approximately 180 million dollars in assets and nearly 28,000 member has agreed to hire them to work on a specific segment of their loan portfolio. Jerry Collins, Collections Team Leader
CU*Answers presented another collections roundtable session for the fourth quarter and it continued to prove overwhelmingly successful. In attendance for the roundtable were credit union clients from Michigan, Ohio, and Indiana. To better accommodate those traveling from afar, the Collections team hosts two sessions: “We have clients come in from all over the country sometimes
For six years cooperative CUSO CU*Answers and its Lender*VP Collections team have offered a quarterly roundtable in which credit unions meet and discuss the hot issues facing collections work and how to solve them. Word of the popular and productive sessions has flowed into associated industries. John Butler, an attorney with the firm of Butler,
In an effort to educate clients, CU*Answers partnered with Accenture Mortgage Cadence to offer Loan Fulfillment Center (LFC) client credit unions 23 Know Before You Owe (KBYO) educational webinars and videos over the course of the past 14 months. The new TILA/REPSA Integrated Disclosures (TRID) have been in effect for almost two months and during